NTC Front Desk Attendant (Part-Time)

USTA National Headquarters; New York (NY); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

401(k) plan with employer matching

Eligibility after 1000 hours

Job summary

The USTA Billie Jean King National Tennis Center in New York is seeking a friendly Front Desk Representative to welcome guests, assist with check-ins, and connect visitors to courts, lessons, and programs. You will handle POS transactions and reservations, enforce policies, support programs and events, and help keep website listings up to date, with evening and weekend availability required.

This part-time, on-site role offers an hourly pay rate of $18.50 and a 401(k) plan with employer

Qualifications

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Basic computer proficiency and ability to learn POS, reservation, and scheduling systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to remain professional and customer-focused in a fast-paced environment.
• Ability to work independently and with a team.
• Bilingual skills are a plus, but not required.
• Must be available to work evenings, weekends, holidays, and special events as needed.
• Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
• Must be available to work a part-time schedule of up to 28 hours per week.

Responsibilities

• Greet visitors, assist with check-ins, and connect guests to court times, lessons, and programs.
• Manage point-of-sale transactions and court reservations in the booking system.
• Enforce facility policies and safety standards for court access and site usage.
• Assist with Programs department on community outreach, site visits, and website course listings.
• Ensure classes are uploaded to the NTC website in a timely manner.
• Answer customer inquiries via phone and in person about pricing, schedules, and events.
• Monitor court usage, operate lighting control panels, and maintain patron profiles.
• Support special events and US Open assignments directed by management.

Skills

Customer service

Hospitality

Communication

On-site work

Multi-tasking

Teamwork

Bilingual

Evenings/weekends

POS systems

Reservation systems

Tools

POS system

Reservation system

Scheduling system

Job description

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don’t worry, you can still find yourself in the game!

The Role

As a Front Desk Representative, you will be the welcoming face of the USTA Billie Jean King, National Tennis Center, ensuring a positive experience for all players, students, and guests visiting our facility.

• Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
• Manage point-of-sale transactions and court reservations efficiently in our booking system.
• Enforce facility policies and safety standards for court access, bookings, and site usage.
• Assist with the Programs department on community outreach, site visits, and website course listings.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner.
• Answer customer inquiries via phone and in person regarding pricing, schedules, and event details.
• Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
• Support special events and key operations, including US Open assignments directed by the ITC Manager of Operations and Sr. Business Manager.

Who You Are

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills, with a professional phone manner.
• Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to remain professional, composed, and customer-focused in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Bilingual skills are a plus, but not required.
• Must be available to work evenings, weekends, holidays, and special events as needed.
• Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
• Must be available to work a part-time schedule of up to 28 hours per week.

What We Offer

• This is an hourly position with an expected pay rate of $18.50 per hour.
• Plan for your future financially and professionally: 401(k) plan with employer matching of up to 6.5%, eligible after completing 1,000 hours of work within a 12-month period.

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.