Front Desk Associate/ Senior Living

Highland Springs by Erickson Senior Living; Catonsville (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision packages

PTO + volunteer hours

401k with 3% match

Onsite medical centers

Discount on on-site dining

Job summary

Erickson Senior Living seeks a Front Desk Associate at Charlestown by Erickson Senior Living. You will greet residents, visitors, and staff, direct inquiries, and ensure a warm, welcoming environment to set the tone of their experience.

You will be the first point of contact for residents and families, handling emergencies, monitoring safety systems, and maintaining accurate census and logistics, while supporting mail and package distribution daily.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct residents, visitors, and staff, handling questions and concerns efficiently.
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
• Monitor all emergency pull cords for Independent Living residents.
• Track status of residents involved in a situation (e.g., transported to hospital).
• Manage resident lists alphabetically and by apartment.
• Assist with maintaining census information, hospitalizations, deaths, and lists of residents away/returning.
• Log all resident packages and notify residents of package pickup; dispatch mail daily; sort and distribute inter-office mail.

Skills

Receptionist experience

Excellent verbal skills

Multi-tasking

Job description

Location:

Charlestown by Erickson Senior Living

Join our team as a Front Desk Associate, a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

What we offer:

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Compensation: commensurate with experience, range $16.00 - $18.00 an hour

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What you will need:

• Receptionist experience required
• Excellent verbal skills
• Ability to multi-task

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Charlestown is a beautiful 110-acre continuing care retirement community located in Catonsville, Maryland, a suburb of Baltimore. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Charlestown is dedicated to fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.