Front Desk Associate - Part Time

Pilot Property Management, Inc.; Thornton (CO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in property management is seeking a Front Desk Associate to join their dynamic team. This role offers a unique opportunity for professional growth while providing exceptional customer service and administrative support. The ideal candidate will thrive in a collaborative environment, ensuring smooth operations at the Community Center. Responsibilities include managing inquiries, maintaining records, and fostering relationships with community members. With a focus on work-life balance and career development, this position is perfect for those looking to make a meaningful impact in a supportive workplace.

Benefits

Competitive Salary

Work-Life Balance

Opportunities for Career Growth

Training and Mentorship

Health/Wellness Education

Sick Leave

Qualifications

• 1-2 years of experience in a customer service role is required.
• Strong oral and written communication skills are essential.

Responsibilities

• Manage telephone coverage and respond to customer service requests.
• Provide administrative support and maintain association records.
• Ensure a clean and inviting front desk environment.

Skills

Customer Service

Effective Communication

Problem Solving

Organizational Skills

Independence

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for a Front Desk Associate to join our amazing environment with an opportunity for continuous growth and development. Please continue reading below!

Summary: The Front Desk Associate is responsible for telephone and front office coverage, response to customer service requests and the performance of administrative duties at the request of the General Manager and Recreation Director of the property.

What We Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Financial and Health/Wellness Education
• Sick

Essential Job Duties and Responsibilities:

• Telephone coverage, response to customer service requests, and the performance of administrative duties.
• Opening and closing the Community Center as the shift requires.
• Checking in members and guests to ensure planned use of the facilities.
• Registering residents for special events and collecting payment.
• Enforcing policies and procedures.
• Provide office support by maintaining calendars and appointments, composing correspondence, and maintaining database information.
• Extend exceptional customer service and problem resolution via phone and face-to-face interaction with board members and residents.
• Develop a working relationship with community board members and homeowners.
• Maintain association records such as facility rental applications and programming access control devices, such as keys, gate openers, and gate codes.
• Maintain a clean and inviting front desk environment.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Ability to work independently.
• Demonstrate effective oral and written communication and listening skills.
• Demonstrate problem-solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to work on a flexible schedule.
• Maintain reliable transportation.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• High School Diploma or GED required.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low-level noise exposure.
• Ability to sit, stand, and operate business equipment.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!