Pediatric Urgent Care Front Desk Associate - Mount Prospect, IL - Part Time or Full Time

PM Pediatrics; Glenview (IL); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is looking for a Front Desk Associate to deliver a welcoming experience to families. This role requires exceptional customer service skills, organizational abilities, and a commitment to quality care. The ideal candidate will thrive in a fast-paced environment, managing front desk operations and assisting families with their needs. With both part-time and full-time opportunities available, this position offers a chance to be part of a dedicated team that values empathy and professionalism. If you enjoy engaging with people and making a difference in their healthcare experience, this role is perfect for you.

Qualifications

• Team player capable of working independently in a fast-paced environment.
• Excellent customer service and telephone skills.

Responsibilities

• Greets families professionally and manages front desk functions.
• Registers patients and maintains accurate records ensuring HIPAA compliance.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

Time Management

Organizational Skills

Empathy

Detail-oriented

Education

High School Diploma or GED

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

The Front Desk Associate role offers an opportunity for the right candidate to apply their professional and personal skills by engaging with families to provide a welcoming, first-class experience. The role requires being organized, able to multi-task, and responsible in managing all front desk functions and administrative tasks for the medical team, aligning with PM's mission, vision, values, and culture.

Part-time and full-time positions are available. Part-time roles are benefits-eligible, with 24 hours per week. Must have weekend and Monday availability.

Description

To perform this job successfully and provide families with a first-class experience that is efficient and accurate, an individual must be able to carry out each essential duty satisfactorily. The following requirements are representative of the necessary knowledge, skills, and abilities:

• Greets families professionally both in person and over the phone.
• Answers patient and family questions to the best of their ability, seeking clarification when needed.
• Employs empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Employs PM Pediatric Care’s core values to help patients, families, and team members navigate PM systems.
• Monitors and manages patient flow, assisting families with self-registration.
• Stays current on workflows, responsibilities, and technology through ongoing education.
• Registers all patients and maintains accurate records, ensuring HIPAA compliance.
• Manages incoming documents, mail, and correspondence appropriately.
• Maintains confidentiality and privacy of patient information.
• Performs opening and closing duties, including organizing and sanitizing.
• Performs other duties as assigned.

Qualifications

• Team player capable of working independently in a fast-paced environment.
• Intermediate proficiency with Microsoft Office Suite.
• Flexible work schedule, with potential travel to other sites.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional, friendly demeanor.
• Detail-oriented with a focus on quality.
• Ability to perform basic calculations.
• Outstanding time management and organizational skills.
• Situational awareness and ability to react to urgent situations.
• Healthcare experience and knowledge of medical insurance preferred.
• Ability to relate well to children and families.
• Comfortable with shifting demands.
• Ability to navigate multiple computer systems.
• Previous front desk, concierge, or hospitality experience preferred.
• High school diploma or GED required.

If you enjoy growth opportunities and working with enthusiastic over-achievers, you'll enjoy your career with us!

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic.