Front Desk Associate (Part Time)

FirstService Residential; Atlanta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in property management is seeking a part-time Front Desk Associate in Atlanta. This role involves providing exceptional customer service, managing access to the building, and engaging with residents. Ideal candidates will possess strong interpersonal skills and the ability to handle various responsibilities in a fast-paced environment.

Benefits

Dental coverage

Vision coverage

Qualifications

• Strong customer service skills essential.
• Ability to stay positive in a fast-paced environment.
• Critical thinking and problem-solving abilities required.

Responsibilities

• Greeting and directing residents and guests.
• Monitoring access to the building and handling deliveries.
• Resolving complaints and maintaining daily records.

Skills

Critical thinking

Problem solving

Customer service

Effective communication

Interpersonal skills

Job description

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Description

Job Overview: The Front Desk associate is the face of our service at the properties we support. These valued associates interact with residents and guests, developing relationships that enhance our service quality. Most work independently and without direct supervision, providing excellent customer service.

Your Responsibilities:

1. Greeting and directing residents, guests, and invitees
2. Monitoring and controlling access to the building
3. Handling deliveries and packages
4. Engaging with residents; checking guests and service providers in/out
5. Monitoring fire alarm emergency response system
6. Resolving and following up on complaints/issues
7. Maintaining daily records and forms
8. Following safety procedures to ensure a safe environment
9. Performing other duties as needed

Skills & Qualifications:

1. Critical thinking, problem solving, judgment, and decision-making skills
2. Ability to stay positive and diplomatic in a fast-paced environment
3. Excellent organization, motivation, and interpersonal skills
4. Strong customer service skills
5. Effective communication and guidance abilities
6. Ability to read, analyze, and interpret technical procedures, leases, and regulations

Physical Requirements:

1. Ability to work under typical office conditions
2. Prolonged use of a computer and phone
3. Ability to stand, sit, walk, and occasionally climb
4. On-call availability and flexibility for extended hours and weekends
5. Ability to lift up to 50 lbs
6. Ability to detect auditory and visual emergency alarms

What We Offer:

As a part-time non-exempt employee, you will be eligible for full supplemental benefits, including your choice of dental and vision coverage.

Compensation: $18.00 Hourly, paid bi-weekly

Schedule: Thursday - Saturday (11pm-7am)

Disclaimer

The above description provides a general overview of the work performed. It is not exhaustive, and duties may be reassigned as needed by management.