Front Desk Associate - Overnight

Genesis Health Clubs; Independence (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Genesis Health Clubs in Independence, MO is seeking a friendly Front Desk Associate to welcome guests, process check-ins, and support member retention. You will answer phones, handle payments, and communicate with members by name to personalize service.

This role requires weekend, evening, and holiday availability, strong cash handling, and teamwork. You will collaborate with staff to maintain a clean, organized front desk and respond quickly to member inquiries.

Qualifications

• Experience in customer service preferred.
• Cash handling and credit card transactions familiarity.
• Ability to work weekends, evenings, and holidays.
• Strong communication and teamwork skills.

Responsibilities

• Process guest check-ins efficiently at the front desk.
• Answer phones, take messages, and transfer calls.
• Maintain clean, organized front desk area.
• Engage with members using their names to personalize service.
• Support member retention and club events participation.
• Respond to emergencies and maintain professional demeanor.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking