Front Desk Associate

Talentify; Lincoln (NE); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs in Lincoln, NE, is seeking a front desk associate to handle day-to-day operations, guest check-ins, member retention, and maintaining quality customer service. Responsibilities include answering phones, processing messages, promoting shake and supplement sales to hit monthly goals, attending staff meetings, and coordinating court reservations where applicable.

Candidates must be available weekends/evenings/holidays, hold CPR certification or obtain within 60 days, and

Qualifications

• Customer service abilities.
• Available to work weekends and evenings and holidays.
• Must hold CPR certification or obtain within 60 days of start date.
• Experience in cash handling and credit cards.
• Ability to work well with others.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Knowledgeable of Clubs amenities and surroundings.
• Promote and execute shake and supplement sales to reach monthly goals.
• Attends all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.
• Promote and execute tanning sales (where applicable).
• Schedule tennis court times (where applicable).

Skills

Customer service

Cash handling

Phone communication

Sales

Tools

POS system

Job description

Benefits:

• Employee discounts

This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and genuinely using members name
• Promote and execute shake and supplement sales to reach monthly goals
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Promote and execute tanning sales (where applicable)
• Schedule tennis court times (where applicable)

Expectations:

• Always present a professional demeanor when representing the Genesis Health Clubs
• Promote Club events during shift
• Ability to multi-task at a fast pace
• Ability to self-direct and motivate to complete tasks
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking