Front Desk Associate – Insurance Office

Jesse Torres; Pendleton, Northern (OR, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Jesse Torres - State Farm Agent is seeking a friendly, dependable receptionist to join our Pendleton office. You will greet customers, answer calls, help with routine payments, and route requests to the right licensed team member.

This full-time front-office position emphasizes strong customer service in a busy environment. An insurance license is not required, and there are opportunities for growth within the agency.

Qualifications

• Self-motivated and capable of taking initiative to keep requests moving without constant supervision.
• Previous receptionist/front-desk/administrative or customer service experience preferred.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Greet customers warmly and connect them with the appropriate team member.
• Answer incoming calls and provide a professional first point of contact.
• Assist with routine payment needs and direct billing questions to the right person.
• Gather details, document requests accurately, and route to licensed team members.
• Route complex billing or policy questions to a licensed team member.
• Assist with scheduling, communications, and general administrative tasks.
• Maintain accurate notes and customer information for efficient processing.

Skills

Excellent verbal communication

Interpersonal skills

Organized

Customer service experience

Friendly, professional demeanor

Comfortable with computers

Microsoft Office

CRM/customer-management systems

Ability to multitask

Attention to detail

Job description

Jesse Torres - State Farm Agent is seeking a friendly, dependable receptionist to join our Pendleton office. You will greet customers, answer calls, help with routine payments, and route requests to the right licensed team member.

This full-time front-office position emphasizes strong customer service in a busy environment. An insurance license is not required, and there are opportunities for growth within the agency.