Reception Desk Clerk I, The Serve

Kohler Hospitality; Kohler (WI); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company matching

Competitive salary

Job summary

Kohler Co. is seeking a friendly Reception Desk Clerk I for weekend and weekday shifts at our Kohler, WI location. This entry-level role involves greeting guests, registering usage, and supporting facility operations with a positive, service-oriented approach.

The position requires 18+ years old to sell alcohol, CPR/AED certification (on-site possible), and strong communication. Hours are 6:00 am to 9:00 pm, and on-site work is required.

Qualifications

• Reception Desk Clerk I is an entry-level position.
• No previous experience needed.
• Must be at least 18 years old to sell alcohol.
• Certification Requirements: Adult/Child CPR and Adult AED training. These certifications can be completed on site shortly after employment.

Responsibilities

• Greet members and guests, register usage in the computer.
• Act as control person for access to all areas of The Serve.
• Direct members and guests to appropriate areas and answer inquiries.
• Maintain knowledge of The Serve policies and explain them to members and guests.
• Enforce facility rules and SOPs, accident procedures, age restrictions, and complaint handling procedures.
• Respond to phone calls within 3 rings and deliver messages promptly.
• Maintain an orderly, neat reception desk.
• Assist in laundering towels and maintaining clean linen.
• Conduct facility walk-throughs for safety and cleanliness.
• Stock supplies at the facility and reception desk.
• Support cleanliness and report maintenance concerns.
• Provide information to management on facility operations.
• Promote Kohler destination offerings and memberships.
• Attend monthly staff meetings and participate in events.
• Cross-train as facility attendant after hire.
• Handle multiple banks and ensure accurate transactions.

Skills

Outgoing personality

Computer skills

Customer service basics

Job description

Opportunity Responsible for extending a friendly greeting and farewell to facility users and performing duties relating to smooth operations at the reception desk. This person has been learning and continuing to master reception desk responsibilities.

Work Mode: Onsite

Location: Kohler, WI

Specific Responsibilities

• Greet members and guests according to standards and register usage in the computer.
• Act as control person for access to all areas of The Serve.
• Direct members and guests to appropriate areas. Answer all inquiries.
• Maintain knowledge of all The Serve policies and programs; provide explanations to members and guests when appropriate.
• Enforce facility rules and policies, including SOPs, programs, accident/incident procedures, age restrictions, and complaint handling procedures.
• Respond to all phone calls within 3 rings and direct calls as necessary. Take and deliver messages promptly.
• Maintain an orderly, neat appearance of the reception desk.
• Assist in laundering towels and maintaining a constant supply of clean linen.
• Conduct routine facility walk-throughs to ensure a safe, clean, and welcoming environment.
• Assist with stocking supplies throughout the facility and at the reception desk.
• Support general facility cleanliness and organization, reporting maintenance or housekeeping concerns as needed.
• Provide suggestions and communicate information to the management team regarding facility operations.
• Achieve and maintain CPR and AED certification; First Aid certification is also helpful.
• Act as a sales person for the entire resort. Promote memberships, programs, events, and
• Destination Kohler offerings.
• Perform miscellaneous clerical jobs assigned by other departments.
• Attend monthly staff meetings; 10 required annually.
• Work or volunteer for The Serve special events and facility programs.
• Manage multiple banks and ensure all transactions are completed accurately.
• After hire, will be cross trained as a facility attendant to assist the team in maintaining a clean environment for members and guests.

This is a casual part-time position working weekends and weekdays. Hours vary between 6:00 am - 9:00 pm.

Skills/Requirements

• Reception Desk Clerk I is an entry-level position.
• No previous experience needed.
• Computer skills are helpful and preferred.
• Outgoing, friendly personality required.
• Must be at least 18 years old to sell alcohol.
• Certification Requirements: Adult/Child CPR and Adult AED training. These certifications can be completed on site shortly after employment.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $16.00 - $20.00 The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .