Front Desk

Days Inn, Cda; Coeur d'Alene (ID); On-site; USD 31,000 - 35,000; Full time

Job summary

Days Inn in Coeur d'Alene, Idaho is hiring a Front Desk Agent to provide accurate, timely, and friendly service to guests during check-in, stay, and check-out.

You will answer questions, handle payments, post charges, relay guest requests, and maintain a clean, professional desk. Flexible schedule including weekends is required.

This role requires basic math, cash handling, and strong communication; teamwork with other departments and a professional appearance.

Qualifications

• High school diploma or GED.
• Strong communication, customer-service, and problem-solving skills.
• Basic math and cash-handling skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Ability to work independently and as part of a team.
• Professional appearance and dependable work habits.
• Flexible availability, including days, evenings, weekends, and holidays.

Responsibilities

• Greet guests and complete check-in and check-out efficiently and professionally.
• Verify identification and process payment according to hotel policies.
• Respond to guest questions, requests, and concerns promptly and courteously.
• Communicate special requests to appropriate departments and follow through to ensure completion.
• Answer and route telephone calls professionally.
• Provide information about hotel amenities, services, events, and special packages.
• Post room charges, process payments, reconcile transactions, and complete cash-handling procedures.
• Communicate important guest and operational information to the next shift.
• Handle guest messages, mail, and wake-up call requests.
• Complete daily checklists and assigned front desk duties.
• Drive company vehicles as needed and when authorized.
• Maintain a clean, organized, safe, and professional front desk environment.
• Work collaboratively with all hotel departments.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Cash handling

Teamwork

Professional appearance

Education

High school diploma or GED

Tools

POS system

Cash register

Job description

Description

The Front Desk Agent provides accurate, timely, and professional service to hotel guests while creating a welcoming and positive guest experience throughout their stay.

Responsibilities

• Greet guests and complete check-in and check-out efficiently and professionally.


• Verify identification and process payment according to hotel policies.


• Respond to guest questions, requests, and concerns promptly and courteously.


• Communicate special requests to appropriate departments and follow through to ensure completion.


• Answer and route telephone calls professionally.


• Provide information about hotel amenities, services, events, and special packages.


• Post room charges, process payments, reconcile transactions, and complete cash-handling procedures.


• Communicate important guest and operational information to the next shift.


• Handle guest messages, mail, and wake-up call requests.


• Complete daily checklists and assigned front desk duties.


• Drive company vehicles as needed and when authorized.


• Maintain a clean, organized, safe, and professional front desk environment.


• Work collaboratively with all hotel departments.


• Perform additional duties as assigned.

Qualifications

• High school diploma or GED.


• Required licenses or certifications as applicable.


• Basic math and cash-handling skills.


• Strong communication, customer-service, and problem-solving skills.


• Ability to multitask and remain professional in a fast-paced environment.


• Ability to work independently and as part of a team.


• Professional appearance and dependable work habits.
  
• Flexible availability, including days, evenings, weekends, and holidays.