FRONT DESK ASSOCIATE- HOTEL HOSPITALITY

Fairfield Inn & Suites Waxahachie, TX; Waxahachie (TX); On-site; USD 17,000 - 19,000; Part time

Job summary

Pecos Hospitality Group is seeking a Front Desk Associate for Waxahachie, TX. This part-time role requires guest-focused service, efficient check-in/check-out, and strong communication. Shifts run from 7am–3pm or 3pm–11pm, with weekends/holidays possible.

The ideal candidate will be fluent in English, proficient with a Property Management System, and capable of standing for extended periods while assisting guests and supporting daily hotel operations.

Qualifications

• Requires fluent English communication.
• Strong customer service mindset and guest-first attitude.
• Basic typing and computer skills required; tech-savvy.
• Reliable team player with professional appearance.

Responsibilities

• Register guests and issue room keys; provide hotel information.
• Handle check-in and check-out in a timely, courteous manner.
• Act as Manager on Duty when scheduled.
• Upsell rooms to maximize hotel revenue when possible.
• Maintain front desk equipment, including POS and printer/fax.
• Document events and incidents in the log; assist with breakfast setup.

Skills

Fluent English

Customer service

Typing skills

Team player

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Brand Portal trainings

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Part Time Pecos Hospitality Group, Waxahachie, TX, US

17 days ago Requisition ID: 1538

Salary Range: $12.50 To $14.00 Hourly

Reports To: Front Office Manager, General Manager

Requirements:

High school diploma or equivalent

Ability to speak fluent English

Strong computer and typing skills, tech-savvy

Stand for long periods of time behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds.

Handling objects, products, and computer equipment

Willing to work weekends, and/or holidays.

Shifts ( 7am to 3pm) and (3pm to 11pm)

General Responsibilities:

Provide prompt, friendly, courteous, and professional guest service.

Ability to perform check-in / check-out of hotel guests in a timely and professional manner

Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

Register guests, issue room keys, provide information on hotel services, local area and room location.

Answer phones in a prompt and courteous manner.

Upsell rooms where possible to maximize hotel revenue.

Be proficient on the use of the Property Management System.

Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn

the brand requirements needed for their position.

Have a good understanding of all of hotel operating procedures.

Accurately process all cash and credit card transactions in accordance with the established procedures.

Respond appropriately to guest complaints and guest requests and make appropriate service recovery

actions to ensure total guest satisfaction.

Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,

cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.

Read and document all events, incidents in the communication log.

Ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Ensure processes are followed to protect the identity, safety and security of the guests and fellow

employees.

Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.

Be willing and able to work any shift.

Have complete knowledge of room types and offered rate plans.

Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.

Process cancellations and modifications to reservations.

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Promote teamwork and quality service through daily communications and coordination with other

departments.

Excellent communication and customer service skills

Pleasant personality

Good team player

Good listener

Well-groomed and professional appearance

Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and