Front Desk Associate: Guest Experience & Admin

Shik Innovation Group; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training & support

Welcoming team

Skills development

Front desk experience

Career growth

Competitive compensation

Job summary

SHIK Innovation Group is seeking a friendly Front Desk Agent to create a positive first impression for visitors and customers in Austin, Texas. The role involves greeting guests, providing information, directing inquiries, and supporting day-to-day front desk operations.

The ideal candidate enjoys people interaction, stays organized in a busy environment, and delivers excellent service. Training will be provided to ensure a smooth visitor experience.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and courteous demeanor.
• Good organizational and time-management abilities.
• Attention to detail and ability to manage multiple routine tasks.
• Dependable, punctual, and comfortable interacting with different people.
• Ability to remain calm and helpful in a busy environment.
• Previous reception, hospitality, or customer service experience is an advantage but not required.

Responsibilities

• Welcome visitors and customers with a friendly and professional attitude.
• Provide general information and direct visitors to the appropriate person or department.
• Respond to routine inquiries in person and by telephone.
• Assist with visitor registration and maintain organized reception records.
• Help coordinate appointments and communicate schedule updates when needed.
• Keep the reception area clean, organized, and presentable.
• Receive and distribute incoming documents and deliveries.
• Assist with general administrative tasks and front desk organization.
• Maintain confidentiality when handling visitor and company information.
• Collaborate with team members to ensure a smooth visitor experience.

Skills

Customer service

Communication

Organizational skills

Time management

Professional appearance

Multitasking

Team player

Job description

SHIK Innovation Group is seeking a friendly Front Desk Agent to create a positive first impression for visitors and customers in Austin, Texas. The role involves greeting guests, providing information, directing inquiries, and supporting day-to-day front desk operations.

The ideal candidate enjoys people interaction, stays organized in a busy environment, and delivers excellent service. Training will be provided to ensure a smooth visitor experience.