Front Desk Associate - Front Desk Agent

Ridgecrest Conference Center; Black Mountain (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality organization is seeking a Front Desk Associate to create a welcoming experience for guests at their conference center. This part-time role involves coordinating guest logistics, providing exceptional service, and handling cashier responsibilities. Ideal candidates will have a high school diploma, a customer-focused mindset, and effective communication skills. Weekend and holiday availability is required.

Qualifications

• High school diploma or GED required.
• 3-6 months of office clerical or cashier experience preferred.
• Strong work ethic and reliability.

Responsibilities

• Coordinate guest arrival logistics and prepare welcome packets.
• Deliver exceptional guest service and handle inquiries.
• Execute cashier responsibilities and manage lost and found.

Skills

Customer-focused mindset

Effective communication

Attention to detail

Education

High school Diploma or GED

Job description

Join to apply for the Front Desk Associate - Front Desk Agent role at Ridgecrest Conference Center.

Our Front Desk Agents serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive. They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our agents are warm, helpful, and create a lasting positive impression. By serving in this role, you are helping us fulfill our Mission of "Impacting Lives for God's Glory through Purposeful Hospitality!"

Weekends & Holidays Required

Requirements:

• Coordinate guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys to ensure a seamless check-in experience.
• Demonstrate a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments.
• Deliver exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy.
• Execute cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures.
• Oversee lost and found management and monitor Front Desk supply inventory, ensuring organized operations and timely replenishment of materials.
• Assist with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout.
• Other duties as assigned.

Requirements:

• High school Diploma or GED.

Preferred Qualifications:

• Office clerical work and/or computer or cashier experience (3-6 months preferred).
• Willingness to learn Host or previous experience using Host (Preferred).
• Demonstrates a high level of integrity and reliability in handling confidential information and daily responsibilities.
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
• Possesses a strong work ethic, consistently showing initiative, dependability, and attention to detail.
• Effective communicator, both verbal and written, with the ability to interact professionally with guests, colleagues, and leadership.
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.

Physical Requirements:

• This job requires working irregular schedules (nights, weekends, holidays) and requires an individual with the ability to communicate and use good public relations.
• Accuracy and timeliness are necessary in performing job tasks.
• Ability to sit and work on a computer for long periods.
• Ability to lift up to 30lbs.

Seniority level:

• Entry level

Employment type:

• Part-time

Job function:

• Other

Industries:

• Hospitality