Front Desk Agent

ABC Investments and Management Company; North Carolina; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Clerk to serve as the primary liaison to guests. This entry-level position involves welcoming and registering hotel guests, processing payments, and ensuring customer satisfaction. Ideal candidates will possess strong customer service skills and the ability to manage multiple tasks efficiently.

Qualifications

• Excellent customer service skills.
• Ability to work independently and in a team.
• Good communication skills.

Responsibilities

• Check in and check out guests efficiently.
• Manage reservations and handle guest inquiries.
• Maintain records of room availability and guest accounts.

Skills

Customer service

Communication

Attention to detail

Multitasking

Initiative

Job description

Join to apply for the Front Desk Agent role at ABC Investments and Management Company

Job Title

FRONT DESK CLERK

Role Overview

Front Desk Clerks serve as the primary liaison to guests, responsible for welcoming and registering hotel guests, explaining accommodations, and processing payments. They check guests out, explain billing, respond to guest requests, and aim to maximize customer satisfaction while adhering to brand standards and company policies. Duties may be adjusted at management's discretion.

Key Duties

1. Check in guests efficiently and courteously, ensuring correct room type and rate, and issuing keys.
2. Follow brand standards, including special procedures for elite members.
3. Check out guests, confirm satisfaction, settle bills, and handle late charges.
4. Manage incoming reservations via phone.
5. Answer inquiries about hotel services, provide entertainment suggestions, and directions.
6. Handle guest complaints and requests to exceed expectations.
7. Serve as hotel phone operator, managing calls and messages.
8. Maintain records of room availability and guest accounts, operate front desk software.
9. Manage cash and credit transactions accurately.
10. Complete accounts receivable and billing tasks as needed.
11. Follow brand standards for guest stays based on the brand point system.
12. Welcome guests and respond promptly and professionally.
13. Check equipment condition and report issues.
14. Use suggested selling techniques to promote rooms and services.
15. Coordinate room status updates with housekeeping.
16. Operate office equipment and adhere to safety procedures.
17. Maintain awareness of rates and communicate with shifts.
18. Process reservations from third-party sites ensuring they are on Opera.
19. Ensure energy conservation and safety compliance.
20. Proactively maintain assigned areas and equipment.
21. Complete daily assignments efficiently.
22. Report safety concerns and participate in training and meetings.
23. Be flexible with schedules and responsibilities, perform duties under pressure, and perform similar tasks as assigned.

Minimum Requirements

1. Excellent customer service skills.
2. Ability to work independently and in a team.
3. Good communication skills.
4. Ability to follow verbal and written instructions.
5. Attention to detail and multitasking ability.
6. Demonstrates initiative.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality