Front Desk Associate - Part Time Opener

YWCA of Asheville and WNC; Asheville (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

The YWCA of Asheville and WNC seeks a Front Desk Associate for part-time work focusing on membership sales and retention. This role includes customer interaction in a supportive environment, promoting inclusivity and wellness programming. Candidates should possess strong communication skills and a desire to foster community engagement.

Qualifications

• Excellent written and oral communication skills.
• Customer service oriented with a passion for member engagement.
• Bilingual in Spanish preferred but not required.

Responsibilities

• Create a welcoming environment for YWCA members.
• Generate memberships through engaging tours and marketing leads.
• Maintain knowledge of membership software DAXKO and VirtuaGym.

Skills

Communication

Customer Service

Inclusivity

Teamwork

Education

High School Diploma or equivalent

Tools

Google Suite

DAXKO

VirtuaGym

Job description

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YWCA of Asheville and WNC provided pay range

This range is provided by YWCA of Asheville and WNC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

POSITION TITLE: Front Desk Associate

ROLE FOCUS: Membership Sales & Retention

HOURS OF WORK: Part time - 12-15 hours per week, 2 Opening shifts 5:15am-1:30pm, with option to pick up shifts from other staff

STARTING RATE: $16.45 per hour

FLSA STATUS: Non-exempt, hourly

DEPARTMENT: Health and Wellness

REPORTS TO: Director of Health and Wellness

The YWCA of Asheville fosters a team environment and seeks employees who are dedicated to promoting our missions: eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.

POSITION SUMMARY:

The Health and Wellness Associates serve on a close knit team of wellness professionals who are committed to a sustainable and inclusive Health and Wellness Program. The role of Health and Wellness Associates is to create a welcoming environment for members to experience wellness. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe, supportive, and inclusive programming to members utilizing our fitness center, pool, workshops, and classes.

RESPONSIBILITIES:

Front Desk Associate:

• Works with the Health and Wellness Team to:
• Sustain a collaborative team environment in the Health and Wellness Department via monthly team meetings;
• Create a welcoming environment for all people accessing the YWCA;
• Enforce all facility rules, regulations, and racial, gender, and sexual inclusivity policies;
• Learn front desk systems including Daxko and VirtuaGym applications to help check in members and offer professional level of customer services;
• Learn front desk communication systems such as the phone and radio to help communicate with staff and volunteers when needed;
• Offer facility tours and share the mission of the YWCA:
• Opportunity to teach movement classes or other health promotion workshops, educational trainings, or series if interested
  
  
  

Membership Sales and Retention:

• Work with Membership Coordinator and Health and Wellness Team to:
• Learn and maintain knowledge of DAXKO and Virtuagym membership software including:
• updating and documenting member information membership information; enroll new members;
• Consistently generate memberships through contacting leads generated through marketing activities, and through engaging tours.
• Ensure all prospect/guest information is entered into the our software system and complete all required tracking forms and processes
  
  

QUALIFICATIONS INCLUDE:

• Excellent written & oral communication skills
• A people person with customer service skills for effective member engagement
• Passionate about eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all
• Experience with online tools such as Google suite
• Bilingual in Spanish preferred but not required
• Must be able to work early mornings
  
  
  

How to Apply: Submit resume and cover letter

Application Deadline: Applications will be accepted on a rolling basis

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Civic and Social Organizations

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