Front Desk Associate: Flexible Shifts, Growth & Perks

Seva Hospitality; Florence (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Hotel discounts

Flexible scheduling

Career growth

Team culture

Job summary

Staybridge Suites Florence - Cincinnati South is seeking a Front Desk Associate to be the welcoming face of our hotel. You will check in guests, manage reservations, handle inquiries, and promote our rewards program with a guest-first mindset.

Join a team focused on excellent service, flexible scheduling across shifts, and opportunities for career growth within Seva Hospitality properties in a collaborative environment.

Qualifications

• Exceptional customer service and communication skills.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the PMS
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Job description

Staybridge Suites Florence - Cincinnati South is seeking a Front Desk Associate to be the welcoming face of our hotel. You will check in guests, manage reservations, handle inquiries, and promote our rewards program with a guest-first mindset.

Join a team focused on excellent service, flexible scheduling across shifts, and opportunities for career growth within Seva Hospitality properties in a collaborative environment.