Front Desk Associate (Flex-PRN)

861 The Grandview, LLC; United States; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision package

PTO + volunteer hours

401k with company match

Dining discount

Growth opportunities

Education assistance

Job summary

Erickson Senior Living's Grandview in North Bethesda, MD seeks a Front Desk Associate to greet residents and guests, manage inquiries, and set a welcoming tone. This on-call (PRN) role supports our vibrant continuing care community.

You will be the first contact, handling messages, coordinating with staff, and assisting with daily operations. This position offers flexible hours and opportunities to grow with our expanding campuses.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.
• Ability to work an on call schedule.

Responsibilities

• Greet and direct residents, visitors, and staff; handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation (hospitalization, etc.)
• Maintain census information and manage resident lists, packages, and mail distribution

Skills

Receptionist experience

Excellent verbal skills

Ability to multi-task

On-call schedule

Job description

Location: The Grandview by Erickson Senior Living

Join our team as a Front Desk Associate, a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment. This position is an on call position, also considered (PRN).

What we offer:

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Compensation:

• $18.00 to $21.00 per hour, to commensurate with experience

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What you will need:

• Receptionist experience required
• Excellent verbal skills
• Ability to multi-task
• Ability to work an on call schedule

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

The Grandview is a vibrant continuing care retirement community located on 33 acres in the heart of North Bethesda, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. The Grandview helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law. Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission—helping people live better lives. If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we’re among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.