Front Desk Associate

erickson; Springfield (VA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

401k with match

Onsite medical care

Food & beverage discount

Growth opportunities

Education assistance

Shift differential

Job summary

Erickson Senior Living is seeking a Front Desk Associate at Greenspring Village in Springfield, VA. You will welcome residents and visitors, answer questions, and support daily operations in a fast-paced, people-first community.

Responsibilities include handling emergency calls, tracking resident status, managing census data, and coordinating mail and packages. On-call shifts offer flexibility and opportunities to grow within our expanding communities.

Qualifications

• Receptionist experience preferred.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct residents, visitors, and staff; handle questions and concerns.
• Receive emergency calls and dispatch appropriate personnel; page on-call physicians as needed.
• Monitor emergency pull cords for Independent Living residents.
• Track status of residents involved in emergencies or hospitalizations.
• Manage resident census information and lists of residents away/returning.
• Log all resident packages and notify residents for pickups; manage mail distribution.

Skills

Receptionist experience

Verbal communication

Multitasking

Job description

Location: Greenspring Village by Erickson Senior Living

Be the friendly face everyone remembers! As a Front Desk Associate, you'll play a key role in creating a warm, inviting experience for residents, families, and visitors. From greeting guests to supporting daily operations, you'll help keep everything running smoothly in a fast-paced, people-first environment. If you enjoy connecting with others and thrive in a fast-paced environment where every day is different, this is your opportunity to shine.

Flex positions (on-call)

What we offer:

• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Compensation: $17.00 - $19.00 per hour, based on experience. Plus shift differential, $.50 night and $1.00 weekends

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident's list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What you will need:

• Receptionist experience preferred
• Excellent verbal skills
• Ability to multi-task

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Greenspring is a beautiful 58-acre continuing care retirement community in Springfield, Virginia. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Greenspring helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.