Front Desk Associate

IGNITE Fitness Holdings; Powell (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Ein innovatives Fitnessunternehmen sucht einen Front Desk Associate, der für seinen hervorragenden Kundenservice bekannt ist. In dieser Rolle sind Sie das Gesicht des Unternehmens und sorgen dafür, dass Mitglieder sich willkommen fühlen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Multitasking und Problemlösungsfähigkeiten entscheidend sind. Diese Position bietet die Möglichkeit, in einem Team zu arbeiten, das sich leidenschaftlich für Fitness und Kundenservice einsetzt. Wenn Sie eine positive Einstellung und die Fähigkeit haben, in einem schnelllebigen Umfeld zu arbeiten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Wettbewerbsfähiges Gehalt

401K-Plan

Gesundheitsleistungen (Medizinisch, Zahnärztlich, Sehvermögen)

Bezahlte Freizeit

Kostenlose Black Card-Mitgliedschaft

Übungsanreize

Qualifications

• Mindestens 18 Jahre alt und über einen High School Diploma oder gleichwertig verfügen.
• Sechs Monate Erfahrung im Kundenservice oder ein Jahr Erfahrung im Fitnessbereich.

Responsibilities

• Begrüßen und Verabschieden von Mitgliedern mit freundlichen Grüßen.
• Effiziente Bearbeitung von Kundenanfragen und -beschwerden.

Skills

Kundenservice

Multitasking

Entscheidungsfindung

Problemlösungsfähigkeiten

Education

High School Diploma oder gleichwertig

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a friendly and courteous individual who consistently delivers excellent service, fosters positive customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly demeanor.

Essential Duties and Responsibilities

• Welcome and farewell members confidently and professionally, with friendly greetings and goodbyes.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
• Use strong communication and problem-solving skills to resolve customer concerns effectively, ensuring a positive experience.
• Maintain cleanliness of the club for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced environment.
• Handle payments from customers, give change and receipts.
• Drive revenue by communicating and demonstrating product benefits and promotions.
• Answer customer questions regarding business procedures and policies in a friendly and accurate manner.

Minimum Skills

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem-resolution skills.
• Self-starter with initiative and minimal supervision.
• Flexibility to work a rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Energetic, enthusiastic, and hardworking.
• Physical ability to talk, hear, sit, stand, and handle or feel objects, including lifting up to 50 pounds regularly and up to 75 pounds occasionally.

Minimum Qualifications

• At least 18 years old.
• High School Diploma or equivalent.
• Six months of face-to-face customer service experience in retail or one year of fitness experience preferred.

Hours

Initial training hours may vary; schedule depends on club needs. Discuss your availability with the Hiring Manager or note it on your application. Hours include weekdays and/or weekends, with flexible or open availability preferred.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (full-time positions).
• Paid Time Off (full-time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.