Front Desk Associate

PCRK Group (Massage Envy); Waldorf (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to create a welcoming environment and manage customer interactions. This entry-level position is ideal for individuals passionate about delivering exceptional service and supporting sales goals. You'll be the first point of contact for guests, responsible for appointment bookings, providing information on services, and ensuring a clean and organized front desk. With a focus on customer satisfaction, this role offers a dynamic and fast-paced work environment where your contributions can make a significant impact. Join a team that values your growth and offers competitive benefits, including medical plans and discounts on services.

Benefits

Excellent medical, dental, and vision plans

Paid time off

Comprehensive 401K package

45% discount on products

Employee referral bonuses

Free monthly massage/skincare services

Qualifications

• Strong customer service skills with a focus on sales.
• Ability to manage a busy front desk efficiently.

Responsibilities

• Greet and welcome guests warmly and manage front desk operations.
• Provide accurate information about services and handle transactions.

Skills

Customer Service

Organizational Skills

Sales Skills

Communication Skills

Multitasking

Education

High School Diploma

Further Education in Hospitality or Business

Tools

Basic Software Applications

Job description

Position Overview

The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests warmly and professionally
• Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions
• Provide accurate information regarding services, products, and promotions to guests
• Maintain a clean and organized front desk area
• Address and resolve guest inquiries and concerns promptly and effectively
• Assist in promoting membership options, retail products, and additional services
• Support the overall team in reaching sales and operational goals

Requirements

• $15 - $16 per hour based on experience & availability
• High school diploma or equivalent required; further education in hospitality or business is a plus
• Previous experience in customer service or front desk roles is preferred
• Excellent communication and interpersonal skills
• Ability to multitask and manage a busy front desk efficiently
• Proficient in computer operations and basic software applications
• A positive attitude with a strong commitment to customer satisfaction

Benefits

• Excellent medical, dental, and vision plans
• Paid time off
• Comprehensive 401K package
• 45% discount on products
• Employee referral bonuses
• Free monthly massage/skincare services

About PCRK Group

PCRK Group is headquartered in Phoenix, Arizona. We own and operate 131 Massage Envy locations throughout multiple states. At the PCRK Group we take care of you so you can take care of your clients. From competitive rates to flexible schedules, consider a career with PCRK Group today!

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting