Front Desk Associate

Atrium Hospitality; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Associate to join their dynamic team. This role is pivotal in creating memorable experiences for guests, requiring an engaging personality and a commitment to exceptional customer service. As the first point of contact, you will check in guests, assist with inquiries, and provide information about hotel amenities and the local area. With a focus on teamwork and respect, you'll thrive in a supportive environment that values your contributions. This is a fantastic opportunity to grow your career in a vibrant and diverse setting, where your passion for service will shine.

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Additional Property-Specific Perks

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Ability to pick up computer skills easily.

Responsibilities

• Provide exceptional customer service and check guests in.
• Assist guests with sending and receiving faxes and packages.
• Interact with hotel staff professionally and fulfill various roles.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Computer Skills

Education

High School Diploma or Equivalent

Tools

Property Management System

Job description

Hotel:

Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Front Desk Associate Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to 'WOW' people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages, and mail.

Perseverance:

• Help to resolve problems through recovery when things aren’t quite right.

Inclusion:

• Commit to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

• Value everyone’s contribution to the team, and we will value your contribution as a key part of our success.

Innovation:

• Look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.

Teamwork:

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

What do we need from you to be successful in this role?

• High school diploma or equivalent.
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people.
• This role interacts with guests and team members all day, requiring excellent verbal and written communication skills and an outgoing and engaging personality.
• The hotel operates off a Property Management System, and the front desk agents work in that system all day long; someone with the ability to pick up computer skills easily is necessary.
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift.
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible regarding working days, early mornings, evenings, weekends, and holidays.

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

• Daily Pay – Get paid when you need it.
• Exclusive Travel Discounts – Save big at Marriott and Hilton properties.
• 401k Plans – Invest in your future.
• Comprehensive Medical Insurance – Your health matters to us.
• Additional Property-Specific Perks – Because every location has something special to offer.

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self-paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.