Front Desk Associate

LTD Hospitality Group; Chesapeake (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality group as a Front Desk Associate in Chesapeake, VA. This role involves providing exceptional service to guests, managing check-ins and checkouts, and ensuring a high standard of hospitality. Ideal candidates will have strong communication skills, a positive attitude, and the ability to multitask. Competitive benefits and opportunities for growth are offered.

Benefits

Medical, Dental, Vision & 401(k) with company match

Voluntary Short Term

Paid Time Off

Training and Development Opportunities

Qualifications

• Exceptional oral and written communication skills required.
• Must be dependable and able to work weekends and holidays.

Responsibilities

• Greet and register guests, providing room assignments.
• Handle guest check-ins and checkouts efficiently.
• Ensure cash and accounts are balanced at the end of shifts.

Skills

Communication

Dependability

Problem Solving

Education

High School Diploma

Tools

Computer Proficiency

Job description

If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile! If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you!

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

• Provide the highest quality of service to the customer at all times.
• Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
• Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift.
• Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
• Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
• Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
• Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
• Other duties as assigned by the supervisor

Required Knowledge, Skills and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

• Has a sincere desire to exceed guest expectations
• Must have exceptional oral and written communication skills
• Must be dependable
• Must have computer proficiency
• Must have a minimum of a high school diploma or equivalent
• Must be able to work weekends and holidays

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness

We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits :

• Medical, Dental, Vision & 401 (k) with company match
• Voluntary Short Term
• Paid Time Off
• Training and Development Opportunities and Much More!

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status

Compensation : $14.00 - $15.00 per hour

BE A PART OF SOMETHING GREAT

We are a family company. Our strength is in our people, and we are proud to have built a team dedicated to excellence and service. Opportunity is one of our core corporate values. That's why we believe in giving members of the LTD team their own opportunities to grow and advance in their careers, with exciting new initiatives happening all of the time.

CURRENT OPENINGS

LTD Hospitality Group is currently seeking qualified candidates with a passion for the hotel business. Those willing to share our dedication to exceptional customer service should apply.

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Front Desk Associate • Chesapeake, VA, US