Front Desk Associate

EyeSouth Partners LLC; Valdosta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen Front Desk Associate, der hervorragenden Kundenservice bietet und für die Verwaltung von Patienteninformationen zuständig ist. In dieser Rolle sind Sie das Gesicht der Praxis, das Patienten begrüßt, Termine plant und sicherstellt, dass alle administrativen Aufgaben reibungslos ablaufen. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung hochwertiger Dienstleistungen verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versorgung

Zahnmedizinische Versorgung

Sehhilfe

401k mit Matching

HSA/FSA

Telemedizin

Großzügiger PTO-Paket

Mitarbeiterrabatte und -vorteile

Mitarbeiterhilfeprogramm

Gruppenlebensversicherung

Qualifications

• Mindestens 2 Jahre Erfahrung in einer medizinischen Einrichtung.
• Starke Computerkenntnisse und 30 WPM Tippgeschwindigkeit.

Responsibilities

• Erstklassiger Kundenservice und professionelle Patienteninteraktion.
• Überprüfung von Patientendaten und Versicherung für Genauigkeit.
• Terminplanung und Bearbeitung medizinischer Aufzeichnungen.

Skills

Kundenservice

Versicherungserfahrung

Büroorganisation

Computerkenntnisse

Interpersonelle Fähigkeiten

Education

High School Diploma oder gleichwertiges Zertifikat

Tools

Patientenverwaltungssysteme

Job description

Company Overview

South Georgia North Florida Eye Partners offers a variety of eye care services from detection and medical treatment of eye diseases and injuries to advanced procedures including Lasik and cataract surgeries. We also have an on-site Optical Shop that carries the latest in designer frames and sunglasses. We offer several locations including Valdosta, Tifton, Douglas, Madison, and Moultrie.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities

• Displays high level of professionalism and gives superb customer service

• Obtains and reviews patient demographic and insurance information for accuracy

• Verifies insurance and collects copays, co-insurance, and outstanding balances

• Ensures all patient intake forms are signed and complete

• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

• Schedules appointments

• Processes medical record requests per policies and procedures

• Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

• Minimum 2 years of experience in a medical office/health care setting

• Minimum 2 years of health care insurance experience

• Strong computer knowledge and skills with a minimum typing speed of 30 WPM

• Strong desire to assist others and provide excellent customer service

• Must be highly dependable and organized

• Outstanding interpersonal skills

• An impeccably clean, polished, professional image

• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.