Front Desk Associate

EyeSouth Partners LLC; Georgia; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in eye care is seeking a Front Desk Associate to join their team. In this role, you will provide exceptional service to patients, ensuring a smooth and efficient flow of operations in the medical office. Your responsibilities will include obtaining and verifying patient information, scheduling appointments, and assisting with various clerical duties. This position offers a chance to work in a supportive environment where your contributions directly impact patient care. If you are organized, dependable, and have a passion for helping others, this is the perfect opportunity for you to thrive in the health care sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts

Employee Assistance Program

Group Life/AD&D

Qualifications

• 2+ years of experience in a medical office or health care setting.
• Strong computer skills with a minimum typing speed of 30 WPM.

Responsibilities

• Provide exceptional patient service in person and over the phone.
• Obtain and verify patient demographic and insurance information.
• Schedule appointments and process medical record requests.

Skills

Customer Service

Medical Office Experience

Health Care Insurance Knowledge

Computer Skills

Interpersonal Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Medical Records Software

Job description

Company Overview

Coastal Eye Associates offers complete and comprehensive eye care for you and your entire family. Our goal is to not only treat your ocular needs but to care for you as an individual. From routine exams to complex surgery, your trust and wellbeing are our first priority at Coastal Eye Associates. All of our medical doctors are board certified ophthalmologists with extensive experience in all areas of ophthalmic medicine.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities

1. Displays high level of professionalism and gives superb customer service
2. Obtains and reviews patient demographic and insurance information for accuracy
3. Verifies insurance and collects copays, co-insurance, and outstanding balances
4. Ensures all patient intake forms are signed and complete
5. Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
6. Schedules appointments
7. Processes medical record requests per policies and procedures
8. Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

1. Minimum 2 years of experience in a medical office/health care setting
2. Minimum 2 years of health care insurance experience
3. Strong computer knowledge and skills with a minimum typing speed of 30 WPM
4. Strong desire to assist others and provide excellent customer service
5. Must be highly dependable and organized
6. Outstanding interpersonal skills
7. An impeccably clean, polished, professional image
8. The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.