Multi Unit Field Operations Manager and Franchise Support

Revive Capital; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Revive Capital is seeking an experienced professional to join their corporate Franchise Support team, focusing on operational excellence across the franchise network. This role emphasizes driving accountability through performance management metrics and nurturing franchise relationships. Candidates should have 3 to 7+ years in multi-unit operations or franchise support, demonstrating strong organizational and problem-solving skills. Remote flexibility with travel requirements (25-50%) is involved in ensuring consistent client experiences and supporting franchise growth.

Qualifications

• 3 to 7+ years in multi-unit operations, franchise support, or field operations.
• Strong understanding of KPI tracking and performance management.
• Proven ability to support and manage multiple locations.

Responsibilities

• Represent a corporate point of contact for franchisees.
• Support locations through onboarding and stabilization.
• Drive standardization and SOP compliance.

Skills

Multi-unit operations

KPI tracking

Communication skills

Problem-solving skills

Salesforce

Job description

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Relive Health is looking for a highly organized, action-oriented professional to join our corporate Franchise Support team. In this role, you will drive operational excellence, consistency, and accountability across the Relive Health franchise network. You will support franchisees through every stage of the business lifecycle, hold locations accountable to the systems and KPIs that drive success, and drive performance through acceleration strategies for locations ready to level up.

Company Overview

Relive Health is the premier health and wellness brand in the country, where personalized care meets purpose-driven results. We go beyond the surface to address the root cause of symptoms, empowering clients to restore their energy, rebalance their health, and unlock the best version of themselves. From hormone optimization and regenerative medicine to IV therapy and medical weight loss, everything we do is centered around one thing: the client. Joining Relive means becoming part of a passionate, forward-thinking team that is redefining wellness, longevity, and aesthetic excellence across a growing national franchise network.

Benefits and Perks

• Competitive salary & attractive compensation package
• Health insurance and retirement savings plan
• Paid time off, holidays, and parental leave
• Wellness service benefits and employee discounts
• Professional development opportunities
• Transferable skill development and growth paths

Key Responsibilities

• Represent a corporate point of contact for franchisees, leveraging our team to provide operational support and accountability
• Support new locations through onboarding, pre-opening, and post-opening stabilization
• Drive standardization and SOP compliance across all locations
• Hold locations accountable to KPIs including conversion, retention, revenue, and treatment utilization
• Ensure proper Salesforce adoption, data integrity, and reporting accuracy
• Ensure a consistent, elevated client experience across the network
• Travel to health center locations (25 to 50%) for site visits, audits, and field support

Qualifications

• 3 to 7+ years in multi-unit operations, franchise support, or field operations
• Experience in healthcare, wellness, aesthetics, or a regulated service environment preferred
• Strong understanding of KPI tracking, performance management, and CRM systems (Salesforce preferred)
• Proven ability to support and manage multiple locations simultaneously
• Exceptional organizational, communication, and problem-solving skills
• Ability to travel 25 to 50% of the time

Our Personality

• Committed: Dedicated to consistent, high-quality care.
• Confident: Assured in our expertise and experienced in our field.
• Passionate: Enthusiastic, curious, and always exceeding expectations.
• Vigorous: Thriving in a lively environment and embracing growth.
• Thoughtful: Trustworthy, knowledgeable, and intentional.
• Humble: Respectful, collaborative, and team-driven.