Front Desk Associate

Massage Envy; Tustin (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus

Employer-paid healthcare

401(k) match

Paid time off

Referral program

Employee assistance program

Flexible schedule

Training provided

Free monthly massage/skin-care/stretch

Product discounts

Job summary

Massage Envy in Tustin, CA is seeking teammates who excel in customer service and love helping people on their wellness journey. You will educate clients about services, promote the Wellness Program, and book appointments while supporting clinic flow and retail sales.

Ideal candidates bring retail or sales experience, good math and computer skills, and a genuine ability to connect with guests. Flexible scheduling and growth opportunities are offered.

Qualifications

• Have previous retail or sales experience (preferred).
• Demonstrate strong math and computer skills and the ability to multitask.
• Possess excellent people skills and build positive guest relationships.
• Support total body care with general knowledge of massage and skincare services.

Responsibilities

• Provide outstanding customer service and make guests feel valued and understood.
• Educate clients on services, promote the Wellness Program, and book future appointments.
• Encourage homecare retail purchases based on provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering calls and emails.
• Grow and retain a client base through in-person and outreach efforts.
• Participate in training and contribute to a supportive team environment.

Skills

Retail experience

Math skills

Computer skills

People skills

Job description

2833 Park Avenue, Tustin, CA 92782 Massage Envy - Greg Sieger

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Tustin, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

• Competitive base pay of $17.00-20.00/hourly plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location