Front Desk Associate

Erickson Senior Living; Silver Spring (MD); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness reimbursement

PTO with volunteer hours

401k with 3% match

Onsite clinic

Dining discount

Growth opportunities

Education assistance & courses

Job summary

Erickson Senior Living is seeking an on-call/flex Communications Specialist (Front Desk Associate) at Riderwood Village in Silver Spring, MD. As the first point of contact for residents, families, and candidates, you set a welcoming tone and coordinate frontline communications.

The position supports variable yearly hours, with a shift-differential compensation plan and extensive benefits. You will handle calls, census tasks, mail, and visitor coordination in a living community.

Qualifications

• ON CALL SCHEDULE FLEXIBILITY is required.
• NIGHT/WEEKEND/HOLIDAY AVAILABILITY is required.
• Receptionist experience is required.
• Excellent verbal skills are essential.
• Ability to multi-task in a busy front desk environment.

Responsibilities

• Greet and direct residents, visitors, and staff; answer questions promptly and courteously.
• Receive emergency calls and dispatch appropriate personnel; alert on-call physicians as needed.
• Monitor emergency pull cords for Independent Living residents.
• Track status of residents involved in incidents and maintain census updates.
• Manage resident lists alphabetically and by apartment, including returns of away residents.
• Log all resident packages and notify residents of pickups; handle mail distribution daily.

Skills

On-call schedule flexibility

Night/weekend/holiday availability

Receptionist experience

Excellent verbal skills

Multi-tasking

Job description

Location: Riderwood Village by Erickson Senior Living
Join our team as a ON CALL/ FLEX Communications Specialist (Front Desk Associate), a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

The total hours worked per year will vary based on organizational scheduling needs.

What We Offer

• Compensation: $18.25-$19.00 including shift differential and float rates, based on experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How You Will Make An Impact

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What You Will Need

• ** ON CALL SCHEDULE FLEXIBILITY ,HOURS MAY VARY DEPENDING UPON SCHEDULING NEEDS**
• **NIGHT/ WEEKEND/ HOLIDAY AVAILABILTY **
• Receptionist experience required
• Excellent verbal skills
• Ability to multi-task

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law