Sales Associate

Erickson Senior Living; Silver Spring (MD); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health insurance

PTO + volunteer hours

401k with match

Onsite medical centers

Education assistance

Growth opportunities

Job summary

Riderwood, part of Erickson Senior Living, is seeking a Sales Associate to market the Erickson lifestyle and analyze metrics to guide next steps in the sales process. The role blends independent work with teamwork on our Sales and Marketing team at Riderwood Village in Silver Spring, MD.

You will conduct daily phone-based and face-to-face sales, manage CRM data, and lead pre- and post-reservation activities. A strong emphasis on relationship-building and effective communication is required.

Qualifications

• Previous sales and/or marketing experience preferred.
• Long sales cycle experience (12–18 months) strongly desired.
• Proven technology skills.

Responsibilities

• Interact with prospects through daily phone sales, face-to-face meetings, and group sales.
• Influence prospects with strategic messages and events.
• Develop and sustain customer relationships that generate revenue.
• Follow up, retention programs and appointment management.
• Manage CRM data and reports.
• Lead pre- and post-reservation sales processes.
• Assess customer needs and provide information.
• Collaborate with other departments to strengthen relationships.
• Prepare professional written communication with prospects and partners.
• Stock supplies and collateral; manage daily appointment confirmations and greetings.

Skills

Sales

Marketing

CRM

Phone sales

Relationship building

Data analysis

Tools

CRM system

Job description

Location: Riderwood Village by Erickson Senior Living

Join our Sales and Marketing team as a Sales Associate, where you'll play a key role both independently and collaboratively. In this position, you'll market the Erickson lifestyle to prospects and analyze business metrics to assess prospect viability and determine the best next steps in the sales and marketing process.

What we offer

• Compensation: $23.50-$24.00 per hour plus a generous commission package
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!

How you will make an impact

• Interact with prospects through a variety of sales activities that include daily phone sales, face-to-face sales meetings, and group sales.
• Influence prospects with strategic messages, tactics, talking points, events, etc.
• Develop and sustain customer relationships that result in revenue generation.
• Conduct extensive follow-up, follow-thru activities, and retention programs.
• Conduct phone sales that increase the quality and quantity of appointments attended by prospective residents.
• Manage the integrity of our Customer Relationship Management database information and reports.
• Assume a leadership role in both pre-and post-reservation sales processes
• Assess customers’ needs and make decisions on type and quantity of information to provide
• Participate in community activities and meetings to enhance the relationship between the sales office and other community departments
• Produce professional written communication to prospects and organizational partners
• Order and stock supplies/ collateral
• Daily appointment confirmation
• Daily greeting of sales guests
• Daily sales calendar production
• File Audits

What you will need

• Previous sales and/or marketing experience preferred
• Previous experience working with a long sales cycle 12-18 months strongly desired
• Proven technology skills

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law