Medical Office Assistant

Erickson Living; Silver Spring (MD); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Diversity inclusion

Health insurance (Medical, Dental, VIs

PTO + volunteer hours

401k with match

Onsite wellness centers

Education assistance

Growth opportunities

Job summary

Erickson Senior Living's Riderwood Village, a continuing care retirement community in Silver Spring, MD, is seeking a Medical Office Assistant. You will greet patients, collect contact and insurance details, and provide essential front-desk support to ensure smooth visits and outstanding care.

Responsibilities include scheduling, answering phones, updating the patient portal, requesting records, verifying insurance, and assisting with visit prep.

Qualifications

• Minimum of 1 year of front medical office experience required.
• Ability to use a multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills; filing/charting and documenting accurate patient records.

Responsibilities

• Receive and schedule patients at the front desk and answer the phone with accurate messages.
• Answer multi-line phone while documenting messages from internal/external customers.
• Manage uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow up.
• Scan and file documents into patient charts and attach reports to referrals/orders to close the referral loop.
• Verify insurance prior to appointments; update insurance information in the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms for efficient provider visits.
• Coordinate with other departments/Specialists to assist in care as needed.
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Skills

Front medical office experience

Multi-line phone system

Basic computer skills

Patient records filing & documentation

Tools

Electronic health records portal

Job description

Location:

Riderwood Village by Erickson Senior Living

Join our team as a Medical Office Assistant. In this role, you will be the first point of contact for patients, greeting them and gathering initial information, including contact and insurance details. You will also provide essential administrative support to ensure that every patient receives top-notch care and service.

Compensation: $22.00 - $23.00 per hour, commensurate with experience

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!

How you will make an impact

• Receive and schedule patients at the front desk as well as answering the phone taking accurate messages.
• Answer multi-line phone while documenting concise messages from internal/external customers
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow-up as necessary to ensure receipt
• Accurate scanning and placement of documents into patient charts and labeled correctly to include attaching reports to referral/order in order to close the referral loop
• Verify Insurances prior to appointment (to include manual verification, if needed); Add/Update Insurance information into the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms to ensure efficient provider visit
• Partners with other departments/Specialists to assist in the coordination of care when needed
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors

What you will need

• Minimum of 1 year of front medical office experience required
• Ability to use of multi-line electronic telephone system
• Basic Computer skills
• Excellent communication skillsFiling/charting and documenting accurate patient records

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law