Front Desk Associate

Genesis Health Clubs; Salina (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in health and wellness is seeking a Front Desk Associate to manage daily operations and provide exceptional customer service. This role involves processing guest check-ins, handling inquiries, and maintaining an organized front desk. The ideal candidate will possess strong communication skills and a commitment to professionalism, ensuring a welcoming environment for all members. If you're passionate about fitness and enjoy working in a dynamic team, this opportunity is perfect for you. Join a supportive community where your contributions can make a significant impact on member satisfaction and club success.

Benefits

401(k)

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Qualifications

• Must hold current CPR certification or obtain within 60 days.
• Experience in cash handling and customer service abilities.

Responsibilities

• Responsible for day-to-day operations of the Front Desk.
• Maintain quality customer service and member retention.

Skills

Customer service abilities

Cash handling

Communication skills

Ability to work well with others

Education

CPR certification

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members
  
  

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking