Front Desk Associate

Concord Hospitality Enterprises; Reading (Berks County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to join their vibrant team. This part-time role offers a unique opportunity to be at the forefront of guest interactions, ensuring every visitor receives exceptional service. With a strong emphasis on communication and problem-solving, you will play a crucial role in enhancing the overall guest experience. If you have a passion for hospitality and enjoy working in a dynamic environment, this position could be your perfect fit. Join a company that values its employees and fosters a culture of respect and growth.

Qualifications

• Strong customer service skills with a passion for serving others.
• Ability to handle guest concerns with professionalism and care.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Handle guest payments and follow cash handling procedures.
• Respond quickly to incoming calls and lobby visitors.

Skills

Customer Service

Communication

Problem Solving

Cash Handling

Education

High School Diploma

Job description

Description

Front Desk Agent - Part time

We are looking for a strong, independent candidate for 1-3 days per week. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

1. Assisting guests efficiently, courteously and professionally at all times.
2. Maintaining a high level of service and hospitality.
3. Promptly and effectively dealing with guest concerns or issues and ensuring all are met to satisfaction in a timely manner.
4. Posting guest charges, collecting payments and following all cash handling procedures as required by Concord.
5. Handling guest mail and messages with respect to privacy and professionalism.
6. Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
7. Being a great communicator to various departments and management on guest comments and concerns.
8. Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance.
9. Having full knowledge of hotel safety and emergency procedures.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.