Front Desk Associate - Sheraton Framingham

Colwen Management Inc; Framingham (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to enhance guest experiences at their Framingham location. This role involves managing guest check-ins, providing exceptional customer service, and ensuring smooth operations at the front desk. If you thrive in a dynamic environment, possess strong communication skills, and have a passion for hospitality, this is the perfect opportunity for you. Join a growing team that values hard work and character, and enjoy a variety of benefits including medical insurance, paid time off, and exclusive discounts. Your journey in the hospitality industry starts here!

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan with Employer Match

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Operate the front desk and assist guests with inquiries.
• Provide exceptional guest service and resolve complaints.
• Maintain knowledge of hotel policies and local area.

Skills

Customer Service

Verbal Communication

Organizational Skills

Attention to Detail

Interpersonal Skills

Education

High School Diploma

Tools

Microsoft Office Suite

Property Management System

Job description

Front Desk Associate - Sheraton Framingham

Job Category: Rooms Front Office

Requisition Number: FRONT003337

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• Posted : May 8, 2025
• Full-Time

Locations

Showing 1 location

Sheraton Framingham
Sheraton Framingham Hotel & Conference Center
1657 Worcester Rd
Framingham, MA 01701, USA

Sheraton Framingham
Sheraton Framingham Hotel & Conference Center
1657 Worcester Rd
Framingham, MA 01701, USA

Sheraton Framingham, a Colwen Hotels property, is seeking a customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Requirements:

• One year of related experience, hotel preferred
• Prior brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.