Front Desk Associate

UFC Gym; Pittsburgh (Allegheny County); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a dynamic team as a Front Desk Associate at a leading fitness center, where your passion for customer service will shine. In this role, you'll be the first point of contact for members and guests, ensuring they receive the ultimate service experience. Your responsibilities will include greeting guests, managing inquiries, and maintaining a clean and welcoming environment. This position offers the chance to work in a vibrant atmosphere focused on health and fitness, where your contributions will directly impact member satisfaction. If you're outgoing, organized, and eager to help others, this is the perfect opportunity for you to thrive in a supportive team environment.

Benefits

Bonus based on performance

Employee discounts

Qualifications

• Energetic and friendly personality with strong customer service focus.
• Excellent interpersonal and communication skills required.

Responsibilities

• Provide superior customer service to members and guests.
• Ensure proper member check-in and respond to inquiries effectively.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Multi-tasking

Education

High School Diploma or GED

CPR/AED Certification

Job description

Benefits:

• Bonus based on performance
• Employee discounts

Full Time and Part Time

The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification