Front Desk Associate

Coastal Eye Associates; Pasadena (TX); On-site; USD 25,000 - 38,000; Full time

Job summary

A leading healthcare provider is seeking a Front Desk Associate to deliver exceptional patient service. The role involves clerical duties, scheduling appointments, and handling insurance information in a busy medical office. Candidates should have strong customer service skills and a high school diploma.

Benefits

Medical, Dental, Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO

Employee discounts

Assistance programs

Life insurance

Disability coverage

Qualifications

• Minimum 2 years of experience in a medical office or healthcare setting.
• Strong computer skills with at least 30 WPM typing speed.
• Dependable, organized, and able to learn quickly.

Responsibilities

• Provide exceptional patient service, both in person and over the phone.
• Obtain and review patient demographic and insurance information.
• Schedule appointments and process medical record requests.

Skills

Customer service

Interpersonal skills

Computer skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Associate role at Coastal Eye Associates

2 days ago Be among the first 25 applicants

Join to apply for the Front Desk Associate role at Coastal Eye Associates

Company Overview

Coastal Eye Associates offers complete and comprehensive eye care for you and your entire family. Our goal is to not only treat your ocular needs but to care for you as an individual. From routine exams to complex surgery, your trust and wellbeing are our first priority. All of our medical doctors are board-certified ophthalmologists with extensive experience in ophthalmic medicine.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. Responsibilities include interviewing patients for demographic, financial, and insurance information, performing clerical duties, scheduling appointments, processing medical records requests, entering patient data, and accepting payments.

Responsibilities

• Display professionalism and provide superb customer service
• Obtain and review patient demographic and insurance information for accuracy
• Verify insurance and collect copays, co-insurance, and outstanding balances
• Ensure all patient intake forms are signed and complete
• Answer multiple communication channels including phone lines, messaging portals, email, and fax
• Schedule appointments
• Process medical record requests following policies and procedures
• Coordinate with clinical staff to ensure an optimal patient experience

Qualifications

Education: High School Diploma or Equivalent

Required Skills

• Minimum 2 years of experience in a medical office or healthcare setting
• Minimum 2 years of healthcare insurance experience
• Strong computer skills with at least 30 WPM typing speed
• Excellent customer service and interpersonal skills
• Dependable, organized, and able to learn quickly

Preferred Skills

Understanding of medical terminology is a plus.

Company Benefits

We offer a competitive benefits package including:

• Medical, Dental, Vision
• 401k with Match
• HSA/FSA
• Telemedicine
• Generous PTO

Additionally, we provide free benefits such as employee discounts, assistance programs, life insurance, and disability coverage.

Additional Information

EyeSouth Partners is an equal opportunity employer committed to diversity and inclusion.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Human Resources
• Industry: Human Resources Services

Referrals can double your chances of interview success. Get notified about similar jobs in Houston, TX, with salary ranges from $25,000 to $38,000.