Front Desk Associate

Onelife Fitness; Cockeysville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness organization is seeking Front Desk Associates to provide exceptional service to members and guests. Responsibilities include greeting visitors, managing check-ins, and maintaining a positive environment. Ideal candidates will possess strong communication skills and a friendly demeanor. Join a dynamic team and enjoy benefits including complimentary membership and discounts on services.

Benefits

Complimentary Membership and Guest Privileges

Discounts on Personal Training

Discounts on Serenity Day Spa Services

Employee Referral Gift

In-house Continuing Education Credits

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off

Qualifications

• Six months experience in a health club, customer service, or retail role preferred.
• Current CPR/AED certification required.

Responsibilities

• Deliver the ultimate fitness experience to every member, every time.
• Answer phones, field questions, and route calls in keeping with Front Desk standards.
• Perform cash, check, and credit card transactions accurately.

Skills

Communication

Organization

Multitasking

Customer Service

Education

High school diploma or GED

Tools

MS Office

Job description

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Summary Objective: $15/hr

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors, and staff at the front desk, both in-person and over the phone. They are expected to surpass all expectations under the management of the Front Desk Supervisor and with support from the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors, and guests to create a welcoming environment.

Essential Functions

• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests, and visitors upon arrival
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Stand for entire shift; sustained periods of time
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities

• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins, updating member accounts as needed
• Attend all scheduled meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic including punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Professional appearance including a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications

• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if not current, must be obtained within 60 days of employment)

Employee Benefits

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind & Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full-Time Benefits

• Medical, Dental, Vision, Supplemental Benefits, and Group Life Insurance
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside the specified area are welcome to apply but must be willing to travel at their own cost if selected for an interview. Relocation assistance is not provided.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For more information, review the Know Your Rights notice from the Department of Labor.