Front Desk Associate

LTD Hospitality Group; Columbia (MD); On-site; USD 28,000 - 35,000; Full time

Job summary

LTD Hospitality Group is seeking a Front Desk Associate to provide exceptional service to guests. This role involves check-ins, managing reservations, and ensuring a welcoming atmosphere. Ideal candidates will possess strong communication skills and a commitment to exceeding guest expectations, with opportunities for growth within the company.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Hotel discounts

Paid time off

Development opportunities

Qualifications

• Desire to exceed guest expectations.
• Availability to work weekends and holidays.

Responsibilities

• Provide high-quality service to guests at all times.
• Handle guest check-ins and checkouts efficiently.
• Maintain a neat, clean, and safe Front Desk area.

Skills

Attention to detail

Communication skills

Problem-solving mindset

Computer proficiency

Dependability

Education

High school diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at LTD Hospitality Group

Are you seeking an exciting career with unlimited growth opportunities within LTD’s expanding portfolio? LTD Hospitality Group has an immediate opening for a Front Desk Associate.

The ideal candidate: has strong attention to detail, excellent recall and follow-up skills, and can multitask while maintaining a positive attitude. If you possess a problem-solving mindset and a desire to improve, this role is perfect for you!

The Front Desk Associate is responsible for assisting guests efficiently, courteously, and professionally, maintaining high standards of service and hospitality.

1. Provide high-quality service to guests at all times.
2. Greet and register guests, assign rooms, and accommodate special requests when possible. Assist with pre-registration and reservations.
3. Handle guest check-ins and checkouts efficiently and professionally.
4. Ensure all cash, check, and miscellaneous transactions are balanced at the end of each shift, following proper cash handling procedures.
5. Inform Housekeeping of special requests, late checkouts, and other needs.
6. Receive and transmit mail, phone, and written messages for guests.
7. Answer inquiries about hotel services, shopping, dining, entertainment, and directions.
8. Post charges, compute bills, collect payments, and make change following company policies.
9. Maintain a neat, clean, and safe Front Desk area.
10. Know hotel property details, staff, services, rates, discounts, and policies.
11. Understand and promote brand loyalty programs and current promotions.
12. Maintain proper telephone etiquette.
13. Develop knowledge of emergency procedures.
14. Drive the hotel shuttle when required.
15. Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

1. Desire to exceed guest expectations.
2. Excellent oral and written communication skills.
3. Dependability.
4. Computer proficiency.
5. High school diploma or equivalent.
6. Availability to work weekends and holidays.

LTD Hospitality Group has over 30 years of experience in hotel development and management, managing top brands like Marriott, Hilton, Hyatt, and InterContinental.

Our core values focus on people, relationships, and opportunities. We prioritize our team’s growth through comprehensive training, career advancement, and competitive benefits, including medical, dental, vision, 401(k), hotel discounts, paid time off, and development opportunities.

To learn more and join our team, visit www.ltdhospitality.com. We look forward to hearing from you!

LTD is an equal opportunity employer, committed to diversity and inclusion in all employment practices.