Front Desk Associate

Atrium Hospitality; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel chain seeks a Front Desk Associate at the Oklahoma City Residence Inn. The role includes welcoming guests, managing check-ins, and providing excellent customer service. Join a dynamic team dedicated to creating exceptional guest experiences in a supportive environment with opportunities for growth.

Benefits

401(k) plan with company match

Comprehensive health coverage

Paid time off and vacation

DailyPay and wellness programs

Employee hotel stay discounts

Qualifications

• Professional customer service experience required.
• Strong computer skills necessary.

Responsibilities

• Check-in and check-out guests.
• Respond to guest inquiries and resolve issues.
• Handle transactions and manage guest accounts.

Skills

Customer service

Computer skills

Education

High School diploma or equivalent

Job description

20 hours ago Be among the first 25 applicants

Hotel

Oklahoma City Residence Inn

400 East Reno Avenue

Oklahoma City, OK 73104

Front Desk Associate

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
  
  

__________________________________________________

Starting at $15.50/hr.

Atrium Hospitality is currently recruiting a Guest Services Associate. Grow your career in hospitality with Oklahoma City Residence Inn in Bricktown! It is our pleasure and commitment to foster an environment of mutual respect, inclusion of all cultures, collaborative teamwork, and create a sense of belonging for all associates.

Why work at the Oklahoma City Residence Inn in Bricktown?

• Great team environment with growth opportunities!
• Free Downtown parking for employees.
• Convenient public transportation – the Oklahoma City Streetcar stops across the street and the Embark bus stop is a block away.
• Hotel Stay Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!
  
  

Work Performed

The Guest Services Associate is tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.
• Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.
• Handle credit card transactions and process guest accounts.
• Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.
• Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center.
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to management.
• Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures.
• All other work as required to complete the primary purpose of the position.
  
  

Qualifications

Required Experience:

• Professional customer service experience.
• Use computers and computer systems (including hardware and software) to enter data, or process information
  
  

Preferred Education

• High School diploma or equivalent.
  
  

Physical

• Ability to lift, pull and push up to 50 pounds regularly.
• Ability to bend and squat repeatedly.
• Ability to walk and stand for duration of scheduled shift.
  
  

Availability

• Flexible towork dayshifts, early mornings, evenings,nights,weekends, and holidays.
  
  

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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