Front Desk Associate

OTO Development; Napa (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fast-growing hotel management company as a Front Desk Associate. In this role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while providing exceptional customer service. Your communication skills and teamwork will shine as you anticipate guests' needs and foster a welcoming environment. With competitive pay and a range of benefits, this position offers a fantastic opportunity to grow within an industry-leading organization. If you are passionate about hospitality and enjoy working with people, we want to hear from you!

Benefits

Medical Insurance Options

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Tuition Assistance

Paid Time Off

Paid Holiday Time

Travel Discounts

Qualifications

• Excellent interpersonal communication skills to assist guests effectively.
• Ability to work collaboratively in a team environment.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Maximize guest experience through attentive service.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Tools

Hotel Reservation System

Job description

Hourly rate for the position is $19.00 per hour

Nationally: $11.20 - $12.20

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, includingmedical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

About the company

Currently managing over 60 select service and extended stay hotels located in key markets throughout the United States, OTO Development wins awards across the board from every major partner brand, and has been consistently recognized as an industry leader in top line performance, management and customer service.