Front Desk Associate

European Wax Center - McMurray; McMurray (Washington County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in personal care is looking for a Guest Service Associate at their McMurray location. In this role, you will greet guests, manage reservations, and support customer needs while earning a base hourly wage plus commission on sales. No prior experience required, just a willingness to learn and engage with customers.

Qualifications

• Must be outgoing and enjoy talking to people.
• Flexible availability required, especially on weekends.

Responsibilities

• Manage guest check-ins and process reservations.
• Handle sales and promote Wax Pass savings.

Skills

Communication

Outgoing

Customer Service

Job description

As a Guest Service Associate at European Wax Center in our busy McMurray location, you’ll be the first friendly person our Guests see as they check in for their body wax reservation, and the last person they see on their way out. You’ll play a critical role in the Guest’s overall experience and have fun while doing it!

Every day, you will answer many incoming calls and make outgoing calls.You’ll make detailed notes on each reservation in order to best communicate with our Guests on wax pass savings or other promotions they can take advantage of. You’ll ensure all required paperwork is filled out prior to the guest’s reservation and you’ll check out and rebook them once the Wax Specialist completes the waxing service.

As a Guest Service Associate, you can expect to earn $12/hr plus commission on Wax Pass sales. All of our GSAs make anywhere from $10-$20 more per hour based on their sales.

Don’t have sales experience? To thrive in this role, you don't need experience. We will teach you everything you need to know. But you must be outgoing and enjoy talking to people! You also must have flexible availability. Weekends are a prime time for seeing many Guests and we need to ensure we can accommodate them.

Your Center Manager is your main source of support. They will meet with you on a regular basis to ensure you are set up for success and maximizing your earning potential.

Please bring any questions about employer benefits to our first phone/video screen.

GSA to Center Manager: Your growth is our priority, and together, we can achieve great things!

Elevating your position within a company involves a combination of strategic actions, personal development, and relationship building. In order to level up with the company, we expect that you are available a minimum of 3 days per week, 1 weekend shift mandatory.

We value consistency and drive, if you want to continue to learn and develop with us, please let us know. Continuous learning through training, partnering with key associates, or online courses relevant to your role will help develop the skills needed to grow. This not only enhances your skill set but also shows your dedication to personal development.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.