Front Desk Associate

Splash Swim School; Laurel (MD); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Training & development

Flexible Scheduling

Job summary

SafeSplash Swim School is seeking a Front Desk Associate to warmly greet families and swimmers, manage registrations, and drive enrollment.

The role emphasizes exceptional customer service, sales-driven engagement, and coordinating scheduling and payments in a fast-paced, team-focused environment.

Qualifications

• Provide excellent customer service and interpersonal skills.
• Strong verbal and written communication ability.
• Sales-oriented mindset with confidence to recommend programs and enrollments.
• Friendly, outgoing demeanor engaging with families and children.

Responsibilities

• Greet families and swimmers in a welcoming manner.
• Provide customer service via in person, phone, text, and email.
• Educate families on SafeSplash programs, pricing, and services.
• Convert inquiries into enrollments and follow up with leads.
• Schedule, register, and manage class enrollments and billing.
• Promote programs and opportunities to increase enrollment.

Skills

Customer service

Communication

Sales mindset

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Front Desk Associate - SafeSplash Swim School

Benefits:

• 401(k)
• Employee discounts
• Training & development

Benefits/Perks

• Flexible Scheduling

• Competitive Compensation
• Fun, Team-Oriented Work Environment
• Opportunities to Make a Positive Impact on Children and Families
• Employee Discounts/Perks

Job Summary

Are you outgoing, organized, and passionate about providing excellent customer service? SafeSplash Swim School is seeking a friendly, energetic, and sales-driven Front Desk Associate to join our team.

As a Front Desk Associate, you are one of the first points of contact for our families and play an important role in creating a welcoming and professional experience. This is a highly customer-facing position that requires strong communication skills, confidence speaking with current and prospective families, and the ability to turn inquiries into enrollments.

You will assist families with class registration, scheduling, account questions, payments, and general customer service while actively promoting SafeSplash programs and helping the location meet enrollment and retention goals.

Responsibilities

• Greet families and swimmers in a friendly, professional, and welcoming manner
• Provide excellent customer service in person, over the phone, through text, and via email
• Educate prospective families on SafeSplash programs, class levels, pricing, and available services
• Convert customer inquiries, leads, and trial lessons into enrollments
• Conduct outbound calls and follow up with prospective and current families
• Assist customers with selecting the appropriate classes based on swimmer needs and availability
• Register students and manage class enrollments, transfers, cancellations, and account updates
• Schedule and confirm lessons, evaluations, and other swim programs
• Process payments and assist families with billing and account questions
• Promote additional programs, services, events, and enrollment opportunities
• Maintain accurate customer and student information within scheduling and enrollment systems
• Communicate professionally with instructors, deck supervisors, management, and other team members
• Assist with maintaining a clean, organized, and professional front desk and lobby area
• Complete additional administrative and customer service duties as assigned

Qualifications

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Sales-oriented mindset with the confidence to recommend programs and ask for enrollment
• Friendly, outgoing, and comfortable engaging with families and children
• Ability to handle customer concerns professionally and work toward solutions
• Strong organization and multitasking skills in a fast-paced environment
• Comfortable making and receiving a high volume of phone calls
• Proficient with Microsoft Office, scheduling software, email, and other technology
• Dependable, punctual, and able to work effectively as part of a team
• Previous customer service, sales, front desk, hospitality, or administrative experience preferred

What We're Looking For

The ideal candidate is more than someone who simply sits at the front desk. We are looking for someone who is engaging, proactive, customer-focused, and motivated to help grow the business. You should be comfortable starting conversations, following up with leads, explaining the value of our swim programs, and providing families with an experience that makes them want to enroll and stay enrolled with SafeSplash.