Front Desk Associate

Eye Care Associates; La Place (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

PTO Package

Employee Discounts

EAP

Group Life/AD&D

Disability Insurance

Job summary

EyeSouth Partners is seeking a Front Desk Associate to be the first friendly face patients meet. You will check in/out, handle calls and emails, and schedule appointments while ensuring accurate data entry and a high level of customer service in a medical setting.

The role requires a high school diploma, 2+ years in a medical office, and comfort with insurance coordination. Travel to multiple offices may be required and a polished professional image is essential.

Qualifications

• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Must be dependable, organized and provide excellent customer service.
• Professional image and ability to learn quickly.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Handle patient check-in/check-out, scheduling and data entry.
• Manage calls and emails and provide information to patients.
• Resolve issues and maintain smooth front-desk operations in the medical facility.

Skills

Customer service

Medical office experience

Typing 30 WPM

Interpersonal skills

Organized

Problem solving

Education

High School Diploma or GED

Job description

Company Overview

Eyecare Associates has been caring for families in the New Orleans community for over 40 years. Our doctors' experience and commitment to their patients' comprehensive eye care needs, has made them some of the most highly respected and trusted eye care providers in the south. Our team is dedicated to making certain our patients benefit from the safest and latest technological advances in vision health.

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

Education:

• High School Diploma or Equivalent Certificate

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills

• Understanding of medical terminology

Qualifications

• Dependable transportation required to travel to other offices as required
• Must be flexible with traveling to various locations.
• Ability to pay attention to detail
• Ability to maintain confidentiality
• The ability to seek instruction in areas where he/she is not knowledgeable
• The ability to recognize inconsistencies

Education:

• Graduation from an accredited high school

Company Benefits

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.