Front Desk Associate

EyeSouth Partners; Cranberry Township (Butler County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee discounts and perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners is seeking a dedicated front desk associate to greet patients, verify appointment details, collect documentation, and manage scheduling in a fast-paced ophthalmology setting. You will verify insurance, collect co-pays, and document financial information in the practice management system.

The role emphasizes patient service, accuracy in data entry, and adherence to HIPAA guidelines, with opportunities for onboarding and professional growth within EyeSouth Partners' network.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year medical office experience preferred.
• Nextech/ICP experience preferred.
• Reliable attendance and punctuality required.

Responsibilities

• Greets patients and verifies appointment details.
• Collects documentation including ID, insurance cards, referrals.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefits for visits and tests.
• Collects co-pays and explains patient financial responsibility; documents in PM system.
• Maintains patient confidentiality and HIPAA compliance.
• Reactions to inquiries and directs to appropriate staff.
• Maintains a clean and welcoming reception area.
• Participates in onboarding and training of new staff.

Skills

Interpersonal communication

Attention to detail

Multitasking

HIPAA knowledge

Customer service

Education

High school diploma

Medical office experience

Nextech/ICP experience

Tools

Nextech/ICP

Job description

At Scott & Christie Eyecare Associates, North Park Ophthalmology Associates, and Good Looks Eyewear, we are passionate about making a meaningful difference in our patients' lives every day. Our team is dedicated to delivering exceptional eye care with compassion, respect, and personalized attention, while utilizing the latest advances in ocular diagnostics and treatment.

With convenient locations in Cranberry Township, McCandless, and Pittsburgh, PA, we proudly serve our communities with a full spectrum of services, including care for Cataracts, Glaucoma, Macular Degeneration, Diabetic Eye Disease, Dry Eye Disease, Routine Vision exams and contact lens fittings.

We are also actively involved in clinical trials, giving our team the opportunity to be part of innovative advancements and cutting-edge treatments in eye care.

Why Join Us?

When you join our team, you become part of a collaborative, supportive, and forward-thinking environment where your contributions truly matter. We are committed to professional growth, continuous learning, and providing the highest standard of patient care.

If you're looking to build a rewarding career in healthcare and make a real impact, we'd love to hear from you. Come grow with us!

• Greets patients warmly and verify appointment details.


• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.


• Books, confirms, and reschedules appointments


• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests


• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.


• Explains billing procedures


• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.


• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)


• Completes medical records requests that come directly from the patient


• Completes assigned tasks as related to the appointment rescheduling queue timely


• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP


• Answers phones and responds to inquiries


• Relays messages between patients and clinical staff


• Maintains protected health information in accordance with HIPPA/PHI guidelines


• Handles paperwork such as consent forms and HIPAA compliance


• Interacts with all internal and external customers in a caring and respectful manner.


• Accepts deliveries of packages, mail, and other supplies from outside vendors.


• Maintains a clean, organized, and welcoming reception area for all patients and visitors


• Provides clear information about services, wait time, and policies


• Addresses patient concerns professionally and respectfully.


• Photocopies and faxes records and forms according to established policies and procedures.


• Maintains patient confidentiality.


• Participates in orientation/instruction of new administrative personnel as requested by management.


• Contributes to the team effort by completing additional tasks/projects as directed.


• Attends daily huddle and regularly scheduled team meetings


• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.


• High School Diploma or the equivalent years related experience required


• Nextech/ICP experience strongly preferred


• Minimum of 1-year medical office experience strongly preferred


• Strong reliability with good attendance and punctuality.


• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills


• Attention to detail for accurate data entry and insurance verification; strong organizational skills


• Basic understanding of healthcare insurance payors and programs


• Ability to multitask in a fast-paced environment


• Familiarity with healthcare regulations (HIPAA, privacy laws)


• Basic math and cash handling


• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

We offer a competitive benefits package to our employees

• Medical


• Dental


• Vision


• 401k w/ Match


• HSA/FSA


• Telemedicine


• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks


• Employee Assistance Program


• Group Life/AD&D


• Short Term Disability Insurance


• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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