Front Desk Associate

Explorus; Kentucky; On-site; USD 10,000 - 60,000; Full time

Job summary

Explorus is seeking a Front Desk Associate for their operations at Mammoth Cave, KY. This unique position includes a variety of responsibilities such as managing guest check-ins/outs, ensuring accurate cash transactions, and providing exceptional customer service within a beautiful natural setting. Ideal candidates will possess strong communication skills and a positive demeanor for interacting with diverse guests.

Qualifications

• Education: High school diploma or equivalent preferred.
• Experience: Prior front desk/room registration experience preferred.

Responsibilities

• Follow all specified procedures to audit cash transactions and maintain daily balances.
• Act as Manager on Duty and perform front desk functions as needed.
• Produce accurate reports and assist with guest reservations.

Skills

Communication

Interpersonal skills

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Room Master

Job description

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This range is provided by ExplorUS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/hr - $13.00/hr

The Lodge at Mammoth Cave (MCNP ONP, LLC) operates a variety of Food Services, Retail, Lodging and Bus Transportation within the beautiful National Park! We have 50 guest rooms ranging from standard motel style rooms to historic cottages within walking distance of the National Park Visitors Center! If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you this summer!

• Only 15 minutes from Cave City and Brownsville!
• 30 minutes from Glasgow, Horse Cave and Bowling Green
  
  
  

Responsibilities:

• Follow all specified procedures to audit the shift closing of all front office
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
• Act as Manager on Duty during overnight hours.
• Perform all Front Desk Attendant functions as required including but not limited to; assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages.
  
  
  

Position Requirements:

• This is an overnight position; employee must be able to work independently
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Advanced computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master
• system
  
  
  

Knowledge and Experience:

• Education: High school diploma or equivalent preferred
• Experience: Prior front desk/room registration experience preferred
  
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For more info, visit our website mammothcavelodge.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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