Front Desk Associate, 3pm-11pm

Athena Hospitality Group; Kentucky; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Hotel Front Desk Associate. The role involves providing exceptional customer service, managing front desk operations, and ensuring guest satisfaction. Ideal candidates will possess strong communication skills and the ability to multitask effectively in a dynamic environment.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Customer service experience preferred, especially in hospitality.
• Strong communication and multitasking abilities.

Responsibilities

• Greet and check in guests efficiently and professionally.
• Handle guest inquiries and resolve complaints promptly.
• Manage reservations and maintain accurate records.

Skills

Communication

Multitasking

Customer Service

Attention to Detail

Problem-Solving

Education

High School Diploma or Equivalent

Additional Hospitality Training

Tools

Hotel Management Software

Job description

Description

Job Title: Hotel Front Desk Associate

Job Summary:

We are seeking a friendly and professional Hotel Front Desk Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing front desk operations, and ensuring a welcoming atmosphere in our hotel.

Key Responsibilities:

- Greet and check in guests in a friendly and efficient manner

- Handle guest inquiries and resolve any issues or complaints promptly

- Manage reservations and maintain accurate records of guest information

- Process payments and maintain cash handling procedures

- Provide information about hotel services, local attractions, and dining options

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

- Assist with administrative tasks as needed

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus

- Previous experience in a customer service role, preferably in the hospitality industry

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Proficient in using computer systems and hotel management software

- Attention to detail and problem-solving skills

- Flexibility to work various shifts, including weekends and holidays

We offer a supportive work environment and opportunities for growth within the company. If you are passionate about providing excellent service and creating memorable experiences for guests, we encourage you to apply.