Front Desk Associate

Tier1usa; Jersey City (NJ); On-site; USD 60,000 - 80,000; Full time

Job description

LIVunLtd is seeking a reliable Front Desk Associate who can handle a variety of tasks simultaneously, while also delivering a high level of customer service. As a Front Desk Associate, you are responsible for greeting residents/guests as they check in at the front desk, providing tours of the amenity space, and answering inquiries and requests. You must have a positive attitude and be dedicated to making each and every resident's experience as enjoyable as possible.

This is a pipeline job posting for one of several opportunities to join LIVunLtd as a Front Desk Associate for one of our luxury residential clients. Both Part-Time and Full-Time opportunities are available.

ESSENTIAL RESPONSIBILITIES

1. Ensure an exceptional level of customer service is being provided to all residents and guests.
2. Warmly greet and verify residents and guests upon entry into the amenity space.
3. Promptly answer phone calls, requests, and questions.
4. Assist coworkers in any manner necessary to maintain a collective, smooth effort in providing excellent services.
5. Respond to resident inquiries in a timely manner, with accurate and thorough information.
6. Maintain a clean, neat, organized, and presentable front desk area at all times.
7. Tour facility spaces to spot check cleanliness and showroom quality condition.
8. Maintain confidentiality of residents’ information.
9. Provide business services such as making photocopies, sending faxes, electronic scanning, etc.
10. Reserve event/amenity space for residents as requested (where applicable).
11. Always exceed client’s expectations and needs.
12. Wear corporate/building approved uniform for each specific LIVunLtd location where you are working.
13. Maintain strong communication with LIVunLtd coworkers.
14. Adhere and adapt to all current and new LIVunLtd policy, procedures, and initiatives.
15. Perform additional duties and responsibilities specific to the location/building and upon the request of your manager.

SKILLS AND QUALIFICATIONS

1. Must have the ability to communicate clearly and effectively – ability in multiple languages is an additional asset.
2. Must have basic knowledge of surrounding neighborhood and a razor sharp sense of hospitality.
3. Must have excellent customer service skills and a positive, friendly attitude.
4. Maintains the ability to multitask, be a team player, be trustworthy, and a fast learner.
5. Flexibility to work days, nights, and/or weekends.
6. Must be proficient with G Suite, Word, and Excel.

BENEFITS

1. Growth opportunities
2. A fun, friendly, professional working environment
3. Competitive compensation within industry standards

COMPENSATION

The Front Desk Associate position with LIVunLtd pays $15.00-$22.00 per hour, dependent on experience and work location.

LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.