Front Desk Associate

EyeSouth Partners LLC; Lombard, New York (IL, NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to provide exceptional patient service in a dynamic medical office environment. This role involves interviewing patients, managing insurance information, and ensuring smooth operations at the front desk. Candidates should possess strong organizational skills, a professional demeanor, and a commitment to customer service excellence. With a competitive pay range and comprehensive benefits, this position offers an opportunity to be part of a dedicated team focused on patient care and operational efficiency. Join a forward-thinking practice that values compassion and professionalism in healthcare.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401k mit Matching

HSA/FSA

Telemedizin

Großzügiges PTO-Paket

Mitarbeiterrabatte und -vorteile

Mitarbeiterhilfeprogramm

Gruppenlebensversicherung

Qualifications

• Mindestens 2 Jahre Erfahrung in einer medizinischen Einrichtung.
• Starke Computerkenntnisse und mindestens 30 WPM Tippgeschwindigkeit.

Responsibilities

• Bietet außergewöhnlichen Kundenservice sowohl persönlich als auch telefonisch.
• Verifiziert Versicherungsinformationen und sammelt Zahlungen.

Skills

Kundenservice

Versicherungskenntnisse

Computerkenntnisse

Interpersonelle Fähigkeiten

Organisationsfähigkeit

Education

High School Diploma oder gleichwertiges Zertifikat

Tools

Medizinische Software

Job description

Company Overview

University Retina is a full-service practice that specializes in helping patients heal eyesight-robbing diseases of the retina, vitreous, and macula. Led by a team of board-certified ophthalmologists and retina specialists, the practice has locations in Oak Forest, Bedford Park, Lemont, Lombard, and Jefferson Park Illinois. With a dedication to education, technology, charity, and compassionate care, the University Retina team strives to provide patients with the highest level of retinal care in the world. The physicians diagnose and treat retinal-related conditions, including macular degeneration, diabetic retinopathy, retinal detachment repair, and other disorders of the retina, vitreous, and macula. All University Retina offices are equipped with state-of-the-art technology, and each patient’s treatment plan includes the most current and effective therapies or services available.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Pay Range - $17.00-$19.00/hr. Commensurate with experience

Responsibilities

1. Displays high level of professionalism and gives superb customer service
2. Obtains and reviews patient demographic and insurance information for accuracy
3. Verifies insurance and collects copays, co-insurance, and outstanding balances
4. Ensures all patient intake forms are signed and complete
5. Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
6. Schedules appointments
7. Processes medical record requests per policies and procedures
8. Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

High School Diploma or Equivalent Certificate

Required Skills:

1. Minimum 2 years of experience in a medical office/health care setting
2. Minimum 2 years of health care insurance experience
3. Strong computer knowledge and skills with a minimum typing speed of 30 WPM
4. Strong desire to assist others and provide excellent customer service
5. Must be highly dependable and organized
6. Outstanding interpersonal skills
7. An impeccably clean, polished, professional image
8. The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

1. Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

For more information related to our benefits offered, please follow the link to our benefits page: https://www.eyesouthpartners.com/careers/employee-benefits/

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.