Front Desk Associate

Shelby American, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join an established industry player as a Front Desk Associate, known as a Mood Lifter! This exciting role involves welcoming members with enthusiasm, providing exceptional customer service, and ensuring a positive club atmosphere. You'll be the friendly face that greets everyone, organizes equipment, and contributes to a fun working environment. With opportunities for career advancement and a complimentary gym membership, this position is perfect for those passionate about fitness and community engagement. If you thrive in a lively atmosphere and enjoy helping others, this is the role for you!

Benefits

Career Advancement opportunities

Complimentary gym membership

Medical, Dental, and Vision plans

401(k) Retirement savings plan

Fun working environment!

Qualifications

• Energetic and friendly personality with excellent communication skills.
• Ability to lift and move gym equipment frequently.

Responsibilities

• Greet members and guests with enthusiasm and a smile.
• Conduct tours for potential members to promote sign-ups.
• Handle member requests and maintain a clean club environment.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Problem Solving

Enthusiasm

Fitness Passion

Job description

Description

Job Overview:

This role is called a Mood Lifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate. Mood Lifters are the people who greet each of our members with ear-to-ear smiles, over the top enthusiasm and pretty much know everyone in the club by name. They will run to open the door for you in a driving rainstorm and change a channel so you don’t miss a minute of the big game. They consistently go above and beyond and you can’t help but smile when you see them.

Responsibilities:

1. Greet every member and guest with enthusiasm and a smile
2. Tour potential members around the club with the goal of signing up the person for a membership
3. Sign members up for startup sessions with Blink Personal Trainers
4. Answer phone calls in a professional and energetic manner
5. Execute all opening/closing operational procedures to ensure the club runs smoothly
6. Handle member requests and concerns with professionalism and a sense of urgency
7. Actively participate in ensuring the club is spotless including frequent bending, lifting, and walking around the club to organize equipment and straighten up
8. Maintain regular and punctual attendance

Qualifications:

1. Enthusiastic, energetic, friendly and personable
2. Excellent verbal and written communication skills
3. Able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally
4. Able to remain in a stationary position at the front desk for the majority of the workday
5. World class customer service skills
6. Works hard, multi-tasks and is a problem solver
7. Passion for fitness

Compensation & Benefits:

1. Career Advancement opportunities
2. Complimentary gym membership
3. Medical, Dental, and Vision plans, if work 30 or more hours on average weekly
4. 401(k) Retirement savings plan
5. Fun working environment!
6. Pay Transparency: $16.50/hr

About Blink Fitness (PureGym Group)

The PureGym Group is a leading gym operator headquartered in the UK, boasting over 600 locations and more than 2 million members worldwide. We're thrilled to announce our expansion into the United States! Our commitment to providing high-quality, affordable gyms for everyone, everywhere, remains unwavering.

Our mission to inspire healthier nations has made us the UK's favorite gym, and now, an international success story. With our unique "Everybody Welcome" approach, we create a friendly, warm, and inclusive environment for all our employees and members.