Front Desk Associate

Genesis Health Clubs; Hutchinson (KS); On-site; USD 28,000 - 35,000; Full time

Job summary

Genesis Health Clubs is seeking a Front Desk representative responsible for managing guest check-ins and ensuring exceptional customer service. The role requires strong communication skills, a professional demeanor, and the ability to handle cash transactions. Candidates must be available for flexible hours, including weekends and holidays.

Qualifications

• Available to work weekends, evenings, and holidays.
• Experience in cash handling and credit cards.

Responsibilities

• Responsible for day-to-day operations of the Front Desk.
• Maintaining quality customer service and member retention.
• Ensures front desk is clean, maintained, and organized.

Skills

Customer service abilities

Communication

Education

CPR certification

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking