Front Desk Associate (Day Shift)

Kāhala Nui; Honolulu (HI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Free medical insurance

Free life and AD&D insurance

Free on-site parking

Free on-site fitness center

Company matched 401(k)

Dental insurance

Discounted meals on-site

Flexible Spending Accounts (FSA)

Scholarships

Job summary

Kahala Nui in Honolulu, Hawaii, seeks a Full-Time Front Desk Associate to welcome residents, guests, and staff and support our Malama philosophy within the Resident Services team.

The FDA coordinates inquiries, emergencies, and clerical tasks, may administer CPR/First Aid, and helps guide visitors throughout the community. A high school diploma and strong communication are required.

Qualifications

• High school diploma or equivalent.
• Typing speed of at least 40 WPM.
• Proficient with computers, telephones, and 2‑way radios; familiarity with Outlook, Word, Excel a plus.
• Proof of annual tuberculosis clearance by hire date
• Must be available to work varied days, including weekends and holidays
• Maintain current CPR and First Aid certification
• Valid driver's license with clean driver's abstract.
• Complete vehicle training with Kahala Nui’s Transportation Coordinator to safely drive residents
• Willingness to train on day, evening, and overnight shifts before settling into assigned schedule.

Responsibilities

• As part of our Resident Services team, the Front Desk Associate provides excellent customer service to all guests, residents, and staff following Kahala Nui Senior Living's philosophy of Malama.
• Respond to inquiries, requests, and emergencies in a timely and professional manner.
• Coordinate Kahala Nui's Emergency Response system and procedures and act as a First Responder as necessary.
• Perform clerical duties for documentation and reporting purposes.
• May administer CPR or First Aid as necessary.
• Guide visitors and guests through the community.

Skills

Typing 40 WPM

Outlook

Word

Excel

CPR/First Aid

Driver's license

Vehicle training

Customer service

Education

High school diploma or equivalent

Tools

2‑way radios

Telephones

Job description

Join Our Team at Kahala Nui – considered to be Hawaii’s Premier Senior Living Community! Kahala Nui is seeking a Full-Time Front Desk Associate to be the welcoming face of our community! This role is a key part of our Resident Services team, providing exceptional service to residents, guests, and staff while supporting our philosophy of Malama.

Typical availability: Sunday - Saturday; DAY (8:00am - 4:30pm) or EVENING (4:00PM - 12:30AM) shift. Evening shift differential: +$0.54/hour (4:30PM - 12:30AM).

Responsibilities

As part of our Resident Services team, the Front Desk Associate (FDA) provides excellent customer service to all guests, residents, and staff following Kahala Nui Senior Living's philosophy of Malama. FDAs respond to all inquiries, requests, and emergencies in a timely and professional manner. They also coordinate Kahala Nui's Emergency Response system and procedures and act as a First Responder as necessary for emergency calls and medical response. As part of these duties, FDAs perform clerical duties for documentation and reporting purposes and may need to administer CPR or First Aid as necessary. FDAs also guide visitors and guests through the community.

Qualifications

Required Qualifications

• High school diploma or equivalent
• Typing speed of at least 40 WPM
• Proficient with computers, telephones, and 2‑way radios; familiarity with Outlook, Word, Excel a plus
• Proof of annual tuberculosis clearance by hire date
• Must be available to work varied days, including weekends and holidays
• Maintain current CPR and First Aid certification and confident in using these skills
• Valid driver's license with clean driver's abstract.
• Complete vehicle training with Kahala Nui’s Transportation Coordinator to safely drive residents
• Willingness to train on day, evening, and overnight shifts before settling into assigned schedule.

Preferred Qualifications

• Minimum of 1 year of customer service experience, preferably in hospitality.

Benefits

• FREE Medical, Drug and Vision Insurance
• FREE Life and AD&D Insurance
• FREE on-site parking or FREE monthly bus pass
• FREE on-site fitness center
• Company matched 401(k)
• Supplemental dental insurance
• Discounted Associate meals and services on-site
• Flexible Spending Accounts (FSA)
• Eligibility to apply for Kahala Nui college scholarships
• and much, much, more!