Front Desk Associate

Explorus; Hawaii; On-site; USD 38,000 - 52,000; Full time

Job summary

Explorus is seeking a Front Desk Associate to provide exceptional hospitality to guests and visitors, support reservations and check-ins/outs, and act as an information resource for Park attractions.

The role reports to the Front Desk Supervisor in the Lodging department and requires flexibility to work varied day, night, weekend and holiday shifts. Strong communication and a helpful attitude are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year front desk/room registration experience.
• National Park/Resort experience preferred.

Responsibilities

• Provide relevant information for guest tours and Park programs with a professional demeanor.
• Present guest programs with a positive and pleasant demeanor to enhance the guest experience.
• Efficiently handle reservations and room assignments, accommodating special requests within policies and rate structures.
• Respond calmly to guest complaints and escalate to management when necessary.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders when necessary, calmly and effectively.
• Prepare daily deposit and follow cash handling procedures.
• Assist team members by sharing knowledge of Park and surrounding area.
• Understand ISO environmental and quality management systems and responsibilities.
• Other duties per Duties Checklist and as assigned.
• Fire Watch

Skills

Customer service

Communication skills

Flexibility (shifts)

Independent work

Education

High school diploma

Tools

Room Master system

Microsoft Office (Word/Excel/Outlook)

Job description

Summary of Position

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Title: Front Desk Associate

Reports To: Front Desk Supervisor

Department: Lodging

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park


• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience


• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies


• Respond calmly and professionally to all guest complaints resolving issues as appropriate and elevate to management when necessary


• Keep front and back office areas organized and clean


• Communicate with emergency responders, when necessary, in a calm and effective manner


• Prepare daily deposit, drop receipts and follow all company cash handling procedures


• Assist other team members by sharing knowledge of Park and surrounding area


• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas


• Other duties per Duties Checklist and as assigned


• Fire Watch

Position Requirements

• Provide excellent customer service to meet and exceed customer expectations


• Present a positive image of the company in an upbeat, professional manner


• Ability to work a variety of day, night, weekend and holiday shifts


• Ability to work independently


• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles


• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience

National Park/Resort experience